Sales Support Representative providing guidance and support to sellers at Rockwell Automation to optimize their engagement and reduce internal task time. Aiding in coordination with various internal resources and processes.
About the role
- Customer Service Representative serving as the primary point of contact in a call center environment. Delivering service and managing inquiries while adhering to policies and standards.
Responsibilities
- Serve as the primary point of contact for customers in a call center environment
- Deliver exceptional service
- Manage transactions and resolve inquiries
- Ensure adherence to company policies, service standards, and performance metrics
- Respond to incoming customer calls promptly and courteously
- Process customer transactions, including payments, refunds, and account updates with accuracy and professionalism
- Accurately document customer interactions, transactions, and relevant data in the system
- Address customer questions, troubleshoot issues, and escalate complex cases when necessary
- Provide clear and accurate information regarding products, fare media, programs, and related services
- Ensure compliance with company policies, regulatory requirements, and internal procedures
- Meet or exceed established KPIs, ensuring superior service quality
Requirements
- High school diploma or equivalent required
- Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred
- Strong communication, problem-solving, and interpersonal skills with the ability to manage challenging situations professionally
- Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus
- Availability to work extended hours, weekends, or holidays based on business needs
Benefits
- medical, dental and vision insurance
- company-paid disability (company continues full pay and benefits for up to six weeks)
- life insurance options
- critical illness and accident coverages
- Flexible Spending Accounts
- a pre-paid legal plan
- travel accident insurance
- an award-winning well-being program which includes an employer-funded lifestyle spending account
- up to six weeks of paid parental leave
- 401k Retirement Plan with a company match
- backup childcare
- pet care
- pet insurance
- virtual tutoring
- tuition reimbursement program
- 9/80 work schedule with time-off policies
- flexible time-off arrangement
- 11 paid holidays throughout the calendar year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Sales Support Representative providing guidance and assistance to sellers at Rockwell Automation. Optimizing seller engagement with customers and reducing internal task time.
Sales Support Representative at Rockwell Automation providing guidance and support to sellers for optimizing customer engagement. Collaborating on sales - related issues and navigating internal processes.
Sales Support Representative optimizing seller engagement and reducing internal task time. Collaborating with internal teams to resolve sales - related customer issues and streamline inquiries.
Sales Support Representative at Rockwell Automation providing guidance and assistance for sellers. Optimizing customer engagement, coordinating critical sales - related issues, and supporting internal sales tools.
Sales Support Representative at Rockwell Automation, providing guidance and support to optimize seller - customer interactions while solving sales - related issues collaboratively.
Sales Support Representative optimizing sellers' time by providing assistance and resolving customer - related issues. Collaborating with Customer Care and various internal teams to streamline processes and ensure efficiency.
Sales Support Representative at Rockwell Automation providing guidance, assistance, and support to sellers. Optimizing seller engagement with customers while reducing internal task time.
Sales Support Representative guiding sellers to optimize customer engagement and reduce internal task time. Collaborates with internal teams to expedite sales - related issues and support processes.
Customer Service Advocate providing premium support for BMW Financial Services customers through various channels. Engaging in cross - functional tasks while ensuring compliance and customer satisfaction.