Director of Account Management at Firebird executing strategies to boost performance across DSPs. Collaborating with partners and driving artist opportunities and revenue.
About the role
- Paid Media Senior Account Manager leading client accounts, responsible for strategy and operational excellence at Croud. Manage performance and talent development in a supportive environment.
Responsibilities
- Serve as the internal and external day to day lead for your clients and team
- Directly manage and mold the next generation of Croud talent conducting 1:1s and performance reviews
- Run a tight ship by instilling rigorous pace, precision, and accountability across all daily workflows, budget pacing, and platform optimizations
- Partner with the Paid AD and/or the Strategy Director to create Account Development Plans (ADPs)
- Work with media partners to understand and adopt new releases for clients
- Lead the "Test & Learn" agenda to keep clients ahead of the competition
- Work with the tech team to innovate ideas for new tools or enhance existing tools
- Establish and enforce "Gold Standard" processes for paid media
- Monitor account profitability and resource efficiency
- Manage training and development initiatives within the team
Requirements
- You are a master of either PPC or Paid Social
- Confident in leading important client meetings
- Proven ability to work to and meet simultaneous deadlines
- An analytical mind capable of turning data into clear, actionable client narratives
- Motivate and inspire team dynamics
- Impeccable attention to detail
Benefits
- Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
- 25 days holiday a year
- Discretionary annual performance based incentive
- Sale commission
- Recruitment referrals bonus
- Health & Wellbeing contribution
- 2 Recharge Days each holiday year
- Ride to Work scheme
- Railcard Season Ticket loan
- Home office chair and home office screen
- Free fruit, breakfast cereals, snacks and tea & coffee in the office
- Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave
- Life insurance and income protection
- Medical Cash Plan
- Pension
- Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
- Peer to peer recognition scheme 'bonusly'
- Team off-sites/regular socials
- Year-round holiday parties
- Flexible working options
- Day to make a difference
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