Head of Customer Experience responsible for SAP customer lifecycle management within AGILITA. Leading teams, customer strategies, and service quality in an innovative environment.
About the role
- Customer service agent providing support to customers via phone, email, and chat in Athens. Fluent in Dutch and English is required for this role.
Responsibilities
- Bied klanten ondersteuning via telefoon, e-mail en chat
- Beantwoord vragen en zorg voor een uitstekende service
Requirements
- Vloeiend Nederlands en Engels (B2)
- Basis computervaardigheden
- Klantgerichte houding en sterke communicatieve vaardigheden
- Bereid om deze maand naar Athene te verhuizen of remote te starten
Benefits
- Legale toeslagen & competitieve beloning: Nachturen (22:00-06:00) +25%, zondagen en feestdagen +75% op basisuurloon
- Flexibele roterende shifts: Maandag-vrijdag of maandag-zondag, afhankelijk van het project, met 2 vrije dagen per week
- Relocatie: 2 weken hotelaccommodatie + vliegticket (binnen de EU) + airport pickup, plus hulp bij het vinden van geschikte accommodatie volgens salaris
- Real estate support: Wij koppelen je aan betrouwbare partners om een perfect appartement te vinden tegen een eerlijke huurprijs
- Papierwerkondersteuning: Hulp bij bankrekening, verzekeringen en overige formaliteiten
- Training: Volledige betaalde opleiding door gecertificeerde trainers
- Extra voordelen: Ziektekostenverzekering, moderne werkplek (voor onsite), gratis online Griekse taalcursussen
- Carrièremogelijkheden: Doorgroeimogelijkheden tot teamleider of supervisor binnen ons internationale team
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Head of Customer Experience at AGILITA managing Customer Lifecycle and leading teams in SAP solutions. Working closely with leadership and various departments to ensure service quality and customer satisfaction.
Customer Service role in a prominent European label manufacturing company handling order processing and client communication. Collaborate with multiple departments for optimal customer support.
Junior Customer Experience Specialist improving customer satisfaction by optimizing service solutions. Role involves training, communication strategies, and customer research for Fortum's energy services.
Customer Service Specialist at Zurich Cover - More assisting travelers with excellent customer service while navigating multiple systems and collaborating with leadership for feedback.
Production Support Analyst managing and resolving incident tickets in a production environment. Collaborating with teams to ensure timely issue resolution and proactive monitoring.
Customer Service Representative delivering support and service for Dormer Pramet, a tool manufacturer. Engaging with customers via multiple channels and ensuring positive interactions.
Regional Service Manager actively developing international customer service processes and training service teams in the organization. Collaborating with internal departments to improve service efficiency.
Field Support Representative assisting veterinarians with IDEXX diagnostic tools and technical support. Requires extensive travel within a defined territory and strong relationship - building skills.
Lead and develop the Global Key Account Coordinators’ team at Constantia Flexibles. Drive process improvements, foster open communication, and support professional growth in an international environment.