Customer Experience Associate providing banking solutions and fostering customer relationships. Engaging with customers to process transactions and recommend appropriate banking services.
About the role
- Customer service agent providing support to customers via phone, email, and chat in Athens. Fluent in Dutch and English is required for this role.
Responsibilities
- Bied klanten ondersteuning via telefoon, e-mail en chat
- Beantwoord vragen en zorg voor een uitstekende service
Requirements
- Vloeiend Nederlands en Engels (B2)
- Basis computervaardigheden
- Klantgerichte houding en sterke communicatieve vaardigheden
- Bereid om deze maand naar Athene te verhuizen of remote te starten
Benefits
- Legale toeslagen & competitieve beloning: Nachturen (22:00-06:00) +25%, zondagen en feestdagen +75% op basisuurloon
- Flexibele roterende shifts: Maandag-vrijdag of maandag-zondag, afhankelijk van het project, met 2 vrije dagen per week
- Relocatie: 2 weken hotelaccommodatie + vliegticket (binnen de EU) + airport pickup, plus hulp bij het vinden van geschikte accommodatie volgens salaris
- Real estate support: Wij koppelen je aan betrouwbare partners om een perfect appartement te vinden tegen een eerlijke huurprijs
- Papierwerkondersteuning: Hulp bij bankrekening, verzekeringen en overige formaliteiten
- Training: Volledige betaalde opleiding door gecertificeerde trainers
- Extra voordelen: Ziektekostenverzekering, moderne werkplek (voor onsite), gratis online Griekse taalcursussen
- Carrièremogelijkheden: Doorgroeimogelijkheden tot teamleider of supervisor binnen ons internationale team
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