Hybrid Sales Manager – SaaS

Posted 12 hours ago

Apply now

About the role

  • Sales Manager leading a team to drive Net Revenue Retention at CreditorWatch—a data and technology company. Responsible for coaching and enhancing customer engagement across portfolios.

Responsibilities

  • Responsible for leading a team of Account Managers/ BDMs focused on driving NRR
  • Own outcomes across gross retention, renewals, usage‑led expansion, product adoption
  • Build repeatable playbooks for renewals, upsell and expansion
  • Partner closely with another expansion team
  • Accountable for portfolio performance, team capability, renewal governance and expansion outcomes
  • Lift quality and consistency of customer conversations across your team

Requirements

  • 3+ years of SaaS SMB/ retention leadership experience
  • Demonstrable GRR/ NRR outcomes in high volume portfolios
  • Strong in usage led retention, renewal processes, save strategies, and competitive defence
  • Confidence using SalesForce (or equivalent), cohort analysis and portfolio health modelling

Benefits

  • Fitness First Platinum gym membership
  • Barista-made coffee, breakfast, snacks, lunches and drinks
  • $50 per month phone credits
  • Additional wellness day off each month
  • Monthly in-house massages
  • Performance-based bonuses
  • Access to Employee Share Scheme
  • Monthly team building activities
  • Free legal services

Job title

Sales Manager – SaaS

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job