Director of Operational Excellence & Service Enablement in B2B payments. Leading process improvement and customer experience initiatives for global operations team.
About the role
- Senior Platform Operations Specialist at CreatorIQ optimizing platform operations and workflows for international clients. Leading teams and ensuring best-in-class managed services within a hybrid work environment.
Responsibilities
- Lead and optimize daily platform operations and data workflows, ensuring high standards of accuracy, efficiency, and quality across CreatorIQ systems.
- Design, document, and improve operational workflows tailored to customer needs - creating scalable processes that support long-term client success.
- Maintain CRM structures, manage tagging taxonomies, streamline campaign setup, and oversee complex custom data reporting.
- Oversee and quality-check large or complex data operations, including imports, data migrations, audits, and compliance reviews.
- Provide operational recommendations to clients and internal teams, advising on platform best practices, data structure strategy, and workflow design.
- Partner closely with product and engineering teams to champion user experience improvements, and contribute to feature enhancement discussions.
- Support and mentor junior team members, offering guidance on execution, QA workflows, data handling techniques, and CreatorIQ platform capabilities.
- Lead client meetings, operational syncs, and cross-functional discussions in English with global internal and external stakeholders.
Requirements
- 4+ years of experience in platform operations, data operations, influencer marketing or managed services.
- Proven ability to design, optimize, and document workflows that improve accuracy, speed, or scalability.
- Strong analytical skills and hands-on experience in data cleansing, transformation, and reporting.
- Proficient in Google Sheets / Excel, with the ability to build pivot tables, and advanced reports.
- Solid understanding of social platforms (Instagram, YouTube, TikTok) and influencer marketing performance metrics.
- Experience mentoring junior teammates or supporting team knowledge development is a strong plus.
- Excellent English communication skills, with a track record of leading client-facing conversations and managing complex requirements.
- A proactive, structured problem-solver who thrives in collaborative, data-driven environments.
Benefits
- Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
- Work/life harmony: 26 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Guidance: utilize our learning platform, Easyllama, to get the training and tools you’ll need to become successful here from your first day with us.
- People: work with talented, collaborative, and friendly people who love what they do.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Lead operational logistics for one or more client projects, managing teams across warehousing and customer service. Ensure service levels and KPIs, implement new projects and drive continuous process and technology improvements.
Senior Operator managing distributed asset power generation technologies within the Remote Operations Center. Ensuring operational efficiency and mentoring team members at Black & Veatch.
Consultor de Operações optimizing operational processes for efficiency at Auto Avaliar. Collaborating with teams to enhance service quality and operational excellence.
Consultant advising companies on modern IT operating models and digital transformations in the Technology Transformation practice. Focused on optimizing service delivery for clients across EMEA.
Assistant Manager in Retail Operations responsible for achieving sell - out performance and operational excellence in stores across the West Region.
Senior Retail Operations Manager driving regional sell - out performance and improving KPIs in multinational retail. Collaborating with franchise customers and internal teams to enhance store profitability and productivity.
Director of Global Quality Operations at Datwyler overseeing quality activities in multi - site manufacturing environments. Lead QA/QC activities ensuring compliance and performance across locations.
OpEx (Operational Excellence) Performance Improvement Coordinator applying Six Sigma methodologies at Hinkley Point C project. Seeking to embed continuous improvement initiatives in a complex construction environment.
Operations Manager at Meridial responsible for laboratory operations, compliance coordination, and administrative support. Seeking entrepreneurial mindset for rapid growth in a focused research organization.