Commercial Operations Manager leading software sales planning processes across APAC regions for global technology leader Rockwell Automation. Driving strategy, forecasting, and partner collaboration to enhance sales performance.
About the role
- Senior Platform Operations Specialist at CreatorIQ optimizing platform operations and workflows for international clients. Leading teams and ensuring best-in-class managed services within a hybrid work environment.
Responsibilities
- Lead and optimize daily platform operations and data workflows, ensuring high standards of accuracy, efficiency, and quality across CreatorIQ systems.
- Design, document, and improve operational workflows tailored to customer needs - creating scalable processes that support long-term client success.
- Maintain CRM structures, manage tagging taxonomies, streamline campaign setup, and oversee complex custom data reporting.
- Oversee and quality-check large or complex data operations, including imports, data migrations, audits, and compliance reviews.
- Provide operational recommendations to clients and internal teams, advising on platform best practices, data structure strategy, and workflow design.
- Partner closely with product and engineering teams to champion user experience improvements, and contribute to feature enhancement discussions.
- Support and mentor junior team members, offering guidance on execution, QA workflows, data handling techniques, and CreatorIQ platform capabilities.
- Lead client meetings, operational syncs, and cross-functional discussions in English with global internal and external stakeholders.
Requirements
- 4+ years of experience in platform operations, data operations, influencer marketing or managed services.
- Proven ability to design, optimize, and document workflows that improve accuracy, speed, or scalability.
- Strong analytical skills and hands-on experience in data cleansing, transformation, and reporting.
- Proficient in Google Sheets / Excel, with the ability to build pivot tables, and advanced reports.
- Solid understanding of social platforms (Instagram, YouTube, TikTok) and influencer marketing performance metrics.
- Experience mentoring junior teammates or supporting team knowledge development is a strong plus.
- Excellent English communication skills, with a track record of leading client-facing conversations and managing complex requirements.
- A proactive, structured problem-solver who thrives in collaborative, data-driven environments.
Benefits
- Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
- Work/life harmony: 26 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Guidance: utilize our learning platform, Easyllama, to get the training and tools you’ll need to become successful here from your first day with us.
- People: work with talented, collaborative, and friendly people who love what they do.
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