Customer Service Manager running customer service operations at Coles Supermarkets. Leading a team to ensure a safe and engaging environment for customers and staff.
About the role
- Customer Service & Sales Representative fluent in Spanish engaging customers for premium children's brand Stokke. Provide support via multiple channels, recommend products, and exceed sales targets.
Responsibilities
- Engage with customers via phone, email, and chat to provide outstanding service and support.
- Identify customer needs and directly recommend products and services to enhance their experience.
- Handle inquiries efficiently, resolving issues, and providing solutions in a knowledgeable manner.
- Meet and exceed sales targets through effective upselling and cross-selling techniques.
- Maintain a thorough understanding of client products and promotions to provide accurate information to customers.
- Document customer interactions and feedback in the CRM system to improve service delivery and sales strategies.
Requirements
- Fluent in written and spoken English & Spanish (knowledge of Italian is also a plus).
- Proven experience in customer service and sales, preferably in a call centre or retail environment would be a plus.
- Excellent communication skills with the ability to engage and build rapport with customers.
- Strong problem-solving skills and the ability to think critically under pressure.
- Sales-driven mindset with a track record of meeting and exceeding targets would be a plus.
- Ability to work independently as well as part of a team to achieve common goals.
- Proficient in using CRM software and Microsoft Office Suite.
- A positive attitude and a willingness to learn and adapt to changing needs.
Benefits
- Starting date: January 2026
- Working hours: Full Time (40 hours per week) Monday - Friday from 9 am to 6 pm
- Base salary of €18,000 gross per year in addition to:
- 6,60€/day meal voucher (132€/month).
- A commuting allowance of €50 per month (€600 per annum).
- Possibility to earn monthly KPI-based incentives (Up to €150 per month).
- Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
- Hybrid working model from our Bratislava location.
- Fully paid training that optimally prepares you for your job - 3 weeks duration.
- Multisport Card
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Coordinator serving business customers and supervising order processes at Newell Brands. Handling logistics tasks and ensuring high - quality service in EMEA region.
Project Manager responsible for multiple projects in sprinkler retrofitting. Overseeing technical and commercial responsibilities and ensuring contract compliance.
Customer Service Advisor handling phone inquiries for Entel Chile. Offering benefits and promotions to retain users while working in Lima remotely after initial onsite training.
Global HR Support Specialist managing recruitment administrative tasks and assisting business leaders. Support position management and ensure day - to - day operations of Global Talent Acquisition processes.
Customer Care Representative handling insurance inquiries for Farmers Insurance. Delivering exceptional service via multiple communication channels.
Customer Care Specialist assisting clients with their inquiries and providing solutions at Lyka, an Australian pet wellness company. Engaging customers with information about dog nutrition and wellness.
Mortgage Servicing Representative assisting clients with FHA inquiries. Providing customer service via calls and emails, with a focus on mortgage policy knowledge.
Customer Care Agent at Porsche Digital in Barcelona providing exceptional customer service and support. Engaging with customers and enhancing their experience with Porsche products and services.
Operations Customer Expert providing customer service in Saarbrücken, Germany. Handling customer inquiries and managing complaints with a focus on service orientation.