Customer Solutions Representative supporting customers in product inquiries and order processing. Requires a high school diploma, clear communication skills, and the ability to work in a team environment.
About the role
- Customer Service & Sales Representative fluent in Danish handling customer inquiries for Stokke, a premium children's product company. Engaging customer support through various channels while meeting sales targets.
Responsibilities
- Engage with customers via phone, email, and chat to provide outstanding service and support.
- Identify customer needs and directly recommend products and services to enhance their experience.
- Handle inquiries efficiently, resolving issues, and providing solutions in a knowledgeable manner.
- Meet and exceed sales targets through effective upselling and cross-selling techniques.
- Maintain a thorough understanding of client products and promotions to provide accurate information to customers.
- Document customer interactions and feedback in the CRM system to improve service delivery and sales strategies.
Requirements
- Fluent in written and spoken English & Danish.
- Proven experience in customer service and sales, preferably in a call centre or retail environment.
- Excellent communication skills with the ability to engage and build rapport with customers.
- Strong problem-solving skills and the ability to think critically under pressure.
- Sales-driven mindset with a track record of meeting and exceeding targets.
- Ability to work independently as well as part of a team to achieve common goals.
- Proficient in using CRM software and Microsoft Office Suite.
- A positive attitude and a willingness to learn and adapt to changing needs.
Benefits
- Starting date: April 2026.
- Working hours: Full Time (40 hours per week) Monday - Friday from 9 am to 6 pm.
- Base salary of €19,500 during probation and changing to €21,000 gross per annum after probation in addition to:
- 6,60€/day meal voucher (132€/month).
- A commuting allowance of €50 per month (€600 per annum).
- Possibility to earn monthly KPI-based incentives.
- Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
- Hybrid working model from our Bratislava location (Possibility for Home office for other locations in Slovakia).
- Fully paid training that optimally prepares you for your job - 3 weeks duration.
- Multisport Card
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Technician responsible for performing order management and resolving customer inquiries in the UK. Ensuring compliance and preparing reports for management.
Customer Experience Analyst managing user support and inquiries in the wellness industry. Driving data improvements and promoting wellness culture within workplace environments.
Customer Service Representative assisting customers at Summit Electric Supply through various channels. Resolving inquiries and collaborating with sales staff to deliver customer satisfaction.
Assistant Service Clients en alternance gérant les comptes clients pour Campari Group, leader de l'industrie des spiritueux à Paris. Gestion des litiges et intégration dans l’ERP SAP.
Customer Service Specialist providing quality support in logistics for fairs and events in Madrid. Managing client inquiries and coordinating logistic services for exhibitions and conferences.
Customer Care Vendor Manager in Leipzig coordinating international after - sales service and enhancing customer satisfaction. Fostering team development with a focus on quality and efficiency in the tourism sector.
Coordenador de Customer Experience na Binario.cloud liderando e estruturando a área de CX. Focado em melhorar a experiência do cliente e a integração entre as áreas.
MOC Support Specialist at allnex managing and tracking MOC activities for process improvement. Collaborating closely with technical teams to enhance efficiency and support organizational change.
Customer Service Support Specialist providing tech support in a call center for Forms Simplicity. Delivering excellent customer service and resolving inquiries for Florida Realtors members and clients.