Customer Care Associate providing exceptional customer service and problem - solving at Pella Corporation. Engaging with customers and ensuring their satisfaction through effective communication and assistance.
About the role
- Customer Service Support Specialist providing tech support in a call center for Forms Simplicity. Delivering excellent customer service and resolving inquiries for Florida Realtors members and clients.
Responsibilities
- Deliver an exceptional customer experience by providing friendly, accurate, and efficient product support.
- Serve as a knowledgeable resource for Form Simplicity users, demonstrating professionalism and empathy in every interaction.
- Collaborate with team members and management to identify recurring issues, enhance service quality, and improve the user experience.
- Respond to Form Simplicity-related inquiries via phone, chat, and email, ensuring accurate, courteous, and timely support.
- Conduct research and gather information to resolve user issues or escalate complex matters when necessary.
- Document all member interactions, issues, and resolutions in the designated database or ticketing system.
- Draft clear and professional correspondence to users as needed.
- Identify patterns or trends in member feedback and communicate them to supervisors for product or process improvement.
- Assist with testing, quality assurance, and product enhancement initiatives as directed.
- Use remote assistance tools when appropriate to effectively troubleshoot and guide users.
- Support departmental priorities and complete assignments and special projects as assigned by management.
- Maintain a positive and professional liaison between Florida Realtors and its members, customers, and vendors.
- Demonstrate a passion for customer care and uphold the association’s commitment to service excellence.
Requirements
- High School Diploma or equivalent.
- 2+ years of Customer Service experience with proven ability to support and work with product users under challenging conditions.
- Ability to handle high stress periods while maintaining efficiency.
- Ability to work flexible hours including weekends.
- Must be able to adapt to the changing needs of a call center.
- Have basic experience in minicomputer and micro computer operations, and troubleshooting skills.
- Have experience with computer business applications, including familiarity with:
- Operating Systems: all current versions of Windows, Android, Mac OS, and iOS.
- Internet: All main browsers across differing OSs, and major web design software.
- Electronics: All smartphones, digital cameras, and other major devices.
- Proven experience with modern office programs, such as Microsoft Office Suite including Publisher, Zoom, and Adobe Acrobat
- Have proven ability for organization, achieving goals, and completing assignments.
- Be proficient in both oral and written communication skills.
Benefits
- The starting pay rate for this position is $18.03 per hour.
- Florida Realtors offers a flexible work environment.
- This role begins with in-office training, and once proficiency is achieved, the schedule transitions to a hybrid format of approximately 40% in-office and 60% remote work.
- Along with our growth-oriented, collaborative team environment, our full time people are also offered a complete suite of ***great*** benefits.
- Rewarding 401k plan with 6% company match, fully vested
- Free medical insurance for you as an employee
- Availability of dental, vision, FSA, disability coverage, company-paid life insurance, EAP, and more
- Hybrid and flexible work environment
- Generous paid vacation days and sick days, and 9 company holidays
- Vacation buy-back plan
- Possible $5000 grant on the purchase of your first home
- And a whole lot more!
Job title
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