Hybrid Account Manager – Hybrid Cloud Sales

at Cox Enterprises

• Job title: Account Manager – Hybrid Cloud Sales
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $74,700 - $112,100 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud
• Location requirements: Hybrid, United States

About the role

• Account Manager responsible for retention, growth, and satisfaction of customers within cloud managed services. Collaborating with internal teams, managing renewals and driving revenue growth.

Responsibilities

• Oversee the retention, growth, and satisfaction of an assigned customer base within RapidScale’s cloud managed services
• Act as the primary customer contact, driving value, renewals, and expansion opportunities
• Build and maintain strong relationships with C-level executives, IT leaders, and key stakeholders
• Manage contract renewals, retention efforts, and expansion to minimize churn
• Identify and execute upsell and cross-sell strategies aligned with cloud solutions
• Develop and execute strategic account plans to drive revenue growth
• Collaborate with Sales Engineers, Cloud Architects, and Product Teams to guide customers on cloud adoption and optimization
• Lead Quarterly Business Reviews (QBRs) to assess service utilization and future needs
• Stay current on cloud MSP trends through industry events, customer meetings, and training

Requirements

• A Bachelor’s Degree with 4 years of Sales/Account Management/Customer Success experience, OR a Master’s degree and 2 years of experience, OR a Ph.D with 1 years experience, OR 8 years of experience without a degree
• 4+ years of experience in account management, customer success, or sales within a cloud-based services environment
• Proficiency in Salesforce (or similar CRM), account planning, and pipeline management
• Ability to travel up to 15% of the time for customer meetings, QBRs, and industry events
• Certifications such as AWS, Azure, Google Cloud practitioner certifications, AWS Certified Solutions Architect, Microsoft Azure Solutions Architect, Google Cloud Professional Cloud Architect, or similar

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
• Seven paid holidays throughout the calendar year
• Up to 160 hours of paid wellness annually for their own wellness or that of family members
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))