Hybrid Individual Giving and Engagement Manager

at Cool Earth

• Job title: Individual Giving and Engagement Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £36,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Penryn, United Kingdom

About the role

• Individual Giving Manager leading Cool Earth’s individual giving programme to grow supporter acquisition and income. Overseeing strategy development, budget management, and execution of fundraising campaigns.

Responsibilities

• Lead the development and implementation of the Individual Giving strategy, prioritising supporter acquisition and income growth
• Manage the Individual Giving budget and ensure fundraising targets are met through effective campaign delivery
• Oversee relationships with individual fundraisers, community groups, schools, and challenge participants to support their fundraising efforts
• Represent Cool Earth at events and in digital spaces to build supporter engagement and networks
• Develop and maintain a fundraising dashboard to track performance and support data-driven decision making
• Collaborate with the wider fundraising and communications teams to deliver integrated campaigns and supporter journeys
• Ensure accurate administration of online fundraising platforms and supporter data**
• **Communications and Engagement**
• Work with the Marketing and Communications team to develop engaging content and campaigns that attract, retain and inspire supporters
• Produce fundraising appeals and digital content, including social media posts, blogs, newsletters and supporter stories that communicate Cool Earth’s impact
• Develop acquisition-led campaign plans that align with key moments and calendar events throughout the year
• Regularly review and improve supporter journeys and communications to strengthen engagement and lifetime value
• Analyse campaign and channel performance data, sharing insights and making recommendations to improve future activity
• Stay informed about emerging trends in digital fundraising, social media and donor engagement, ensuring Cool Earth’s IG approach remains current and effective**
• **Team Leadership and Administration**
• Line manage the Individual Giving Officer, ensuring effective stewardship, database accuracy and supporter satisfaction
• Oversee the administration of contacts, campaigns and donor records within Salesforce, maintaining high standards of data integrity
• Ensure fundraising activities comply with relevant legislation and governance, including the Charities Act, Fundraising Regulator Code of Practice, Gambling Commission and GDPR
• Foster a collaborative working culture with the wider FUNCO team, encouraging innovation and shared learning

Requirements

• Proven experience building and growing individual giving programmes.
• Strong skills in data analysis, budgeting, and performance tracking.
• Experience delivering multi-channel fundraising campaigns.
• Confident people manager and effective team collaborator.
• Excellent written and digital communication skills.
• You're fluent in spoken and written English, and highly competent with Google and Microsoft Office tools.
• You have a genuine interest in and commitment to the humanitarian and environmental principles of Cool Earth.
• You’re aligned with our values: “smart”, “driven”, “open”, and “locally-led”.
• **It would be great, but not essential, if you also have:**
• Fluent written and spoken Spanish.
• Knowledge of Salesforce or similar CRM systems.
• Understanding of UK fundraising standards and GDPR.
• Awareness of digital and supporter engagement trends.
• Confident in representing an organisation externally.
• Experience working in a charity, NGO or values-led organisation.
• Experience in environmental or international development fundraising.

Benefits

• Flexible Working - we work flexible hours with the opportunity to work from home, the office, or even overseas.
• Mental Health & Wellbeing - our EAP offers a 24/7 helpline, counselling services, and self-guided mental health programmes for you and your family.
• Learning & Development - every employee has a L&D budget, plus organisation-wide workshops and trainings.
• Time Off - we offer generous and enhanced time off policies including holiday, sickness, medical and family leave.
• Support Good Causes - you can take extra time off work to volunteer for good causes and donate to other charities tax-free through our payroll giving scheme.