People Operations Advisor at M+C Saatchi Group supporting manageable processes in Australia and New Zealand. Focused on optimizing employee experiences and compliance activities.
About the role
- People Operations Specialist managing employee lifecycle including onboarding, offboarding, and HR inquiries at Contentsquare. Supporting HR operations and compliance in Singapore as part of a global team.
Responsibilities
- Act as the first point of contact for employees and managers, providing guidance on HR policies and processes.
- Manage and resolve HR queries through multiple channels, such as email, Slack, and Jira ticketing systems.
- Manage and update policies, processes, employment contracts, addendums and other HR documents to ensure alignment with local regulations.
- Manage onboarding of new employees, including documentation, verifying right to work documents, coordinating welcome and induction, and supporting managers.
- Collaborate with HR team members, Payroll, Talent Acquisition, and other teams to ensure smooth operational workflows.
- Monitor compliance with local, regional, and global labor laws, staying current on regulatory changes that impact HR operations.
- Support visa, employment pass, and relocation processes in Singapore, coordinating with government agencies and external partners.
- Manage and consult with employees regarding leave requests and ensure relevant paperwork and systems are updated.
- Support the administration of employee benefits programs, including health insurance, pensions, and other employee benefits.
- Accurately input, maintain, and update employee data in Workday, including processing employee changes, uploading documents, and regularly auditing and verifying data to ensure integrity and accuracy.
- Create, maintain, and update comprehensive process documentation and "how-to" guides, regularly reviewing and improving them to reflect changes in policies, regulations, or processes.
- Develop, implement, and drive improvements in HR processes and programs, focusing on efficiency, compliance, and employee experience.
- Provide employees with all necessary documentation and act as point of contact for inquiries throughout the separation and offboarding process.
Requirements
- 3+ years of experience in HR operations, with strong knowledge of Singapore employment law, work passes, and visa processes.
- Experience supporting HR operations in additional APAC regions, particularly Japan and Australia, is highly desired.
- Experience working in shared services or centralized People Operations environments, handling high volumes of queries.
- Fluency in English is required.
- Familiarity with HR systems like Workday or similar HRIS platforms, with an emphasis on maintaining accurate data and automation.
- Strong problem-solving abilities and a proactive, solution-oriented approach.
- Experience creating, maintaining, and updating HR policies, procedures, and employee guides.
- Proven success in improving HR workflows and implementing process enhancements.
- Excellent organizational skills with the ability to prioritize tasks effectively.
- Ability to ensure data accuracy and confidentiality, with great attention to detail.
Benefits
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Immediate eligibility for birthing and non-birthing parental leave
- Wellbeing and Home Office allowances
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
- And more benefits tailored to each country
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