Hybrid People Process Transformation Specialist

at ResMed

• Job title: People Process Transformation Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hyderabad, India

About the role

• People Process Transformation Specialist at ResMed focusing on Workday system support and continuous improvement initiatives. Engaging with stakeholders to enhance operational efficiencies in HR processes.

Responsibilities

• Act as the first-level Workday system support for the PSS team (e.g., troubleshooting process navigation, business process stuck points).
• Execute and manage EIB (Enterprise Interface Builder) loads for mass data transactions (e.g., spot bonuses, job changes, bulk updates).
• Identify recurring Workday adoption challenges and recommend solutions to improve system usability and efficiency.
• Analyze existing operational workflows to identify inefficiencies or process gaps.
• Gather requirements through discussions with Team Leaders, SMEs, and Specialists regarding operational challenges or system barriers.
• Propose small-to-medium process improvements and support the design of future-state workflows.
• Collaborate with Quality & Training SME and COEs to drive adoption of improvements, including process documentation.
• Drive critical continuous improvement projects simultaneously to achieve operational efficiency and global standardization.
• Track, monitor and report continuous improvement initiatives using basic project management practices (e.g., action logs, milestone tracking).
• Perform regular audits of case management activities and Workday transactions to ensure high data integrity standards.
• Flag systemic data issues early and work with relevant partners (e.g., Rewards, Payroll, People Systems) for corrective actions.
• Work with Quality, Training Process SME to identify training needs and conduct relevant training on timely manner.
• Support reporting needs related to continuous improvement initiatives, providing data-driven insights and trend analysis.
• Engage independently with internal stakeholders (e.g., Team Leaders, SMEs, COEs) to validate improvement ideas and deliver solutions.
• Know when to escalate more complex system issues to People Systems team and Regional teams appropriately.
• Maintain strong communication and relationship management across multiple stakeholders while balancing competing priorities.

Requirements

• 2–3 years of experience in People Operations, HR Shared Services, HR Technology, or equivalent process-focused roles.
• Strong user-level knowledge of Workday, with an understanding of business processes, navigation, and basic troubleshooting.
• Experience with EIB load management and bulk data transactions (preferred).
• Demonstrated success leading or contributing significantly to process improvement initiatives.
• High attention to detail, data accuracy, and operational discipline.
• Strong written communication, documentation, and reporting skills.
• Proven ability to manage multiple projects, tasks, and priorities independently and effectively.
• Collaborative mindset with strong stakeholder engagement and relationship management skills.
• Exposure to basic automation (e.g., Excel macros, workflow optimization tools) is an advantage.

Benefits

• Health insurance
• Flexible working arrangements
• Professional development opportunities