Client Relationship Analyst engaged in managing customer experiences and collaborating with various internal teams at Tenda. Responsible for issue resolution and customer satisfaction metrics oversight.
About the role
- Senior Analyst in Supply Chain processes at Construtora Tenda improving and standardizing operational processes. Engaging in process mapping and continuous improvement initiatives in a hybrid work environment.
Responsibilities
- Map, standardize, and improve the Supply Chain department's processes.
- Ensure the creation and maintenance of up-to-date policies and procedures.
- Identify opportunities to improve existing processes.
- Create process flowcharts and process diagrams.
- Propose and present functional, efficient solutions aligned with the needs of the areas involved.
- Monitor and control the execution of new projects, ensuring scope, timelines, and quality are met.
- Provide support for internal and external audits.
- Deliver evidence, respond to observations, and act to remediate non-conformities.
Requirements
- Bachelor's degree in Administration, Engineering, or related fields.
- Previous experience in process mapping, creating flowcharts, and continuous improvement.
- Desirable knowledge of methodologies such as PDCA, Lean, or similar.
- Intermediate knowledge of Microsoft Office (Word, PowerPoint, and Excel).
- Basic knowledge of SAP.
- Proficiency in mapping, documenting, and standardizing processes.
- Experience with procurement processes, knowledge of methodologies such as BPM and project management, and tools for creating flowcharts are a plus.
Benefits
- Meal allowance and food voucher (iFood Benefits available).
- Transportation allowance — available for other positions.
- TendaPrev (company retirement plan).
- Annual bonus based on achievement of results.
- Health plan — primary holder pays no monthly premium, only copayments for use.
- Dental plan — optional.
- Life insurance.
- Wellhub.
- Dr. Alper — free consultations with specialists across different areas.
- Pregnancy program and extended maternity leave.
- Pharmacy partnership/discounts.
- Hybrid work arrangement — 2 days per week remote.
- Flexible working hours.
- Birthday day off.
- Alo Viva Bem — an exclusive employee well-being channel.
- Education platform.
- Educational subsidy.
- Daycare assistance for mothers.
- Extended paternity leave.
- Discount on Tenda apartments.
- Discount on Cinemark tickets.
- Holiday/Christmas voucher.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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