Client Relationship Analyst engaged in managing customer experiences and collaborating with various internal teams at Tenda. Responsible for issue resolution and customer satisfaction metrics oversight.
About the role
- Credit Portfolio Analyst analyzing credit reviews and approvals for Citi's global portfolio exposure. Collaborating with Risk Management to develop strategic risk policies and frameworks.
Responsibilities
- Resolve issues and recommend solutions to moderate problems
- Integrate specialty area knowledge with an understanding of industry standards and practices and how teams collaborate to accomplish goals of the sub-function/job family
- Serve as an industry expert and advisor
- Analyze and approve counter-party credit limits for trading, transactional, and financing businesses with funds
- Develop risk management framework and processes for funds
- Advise businesses and clients on transaction structures and negotiate credit terms
- Enhance and improve the Risk policies using statistical techniques to optimize business growth and profits by minimizing the losses
- Support tactical and strategic Risk Analytics projects for U.S. Consumer Cards
- Independently manage development and implementation of effective risk management strategies that balance risk and reward of the portfolio
- Apply innovative analytical techniques to customer and transaction data to build risk mitigation strategies and processes
- Analyze tests and performance using SAS and decision tree (CHAID/CART).
Requirements
- 4+ years of relevant experience
- Experience in financial analysis, accounting and valuation
- Bachelor's degree/University degree in Mathematics/ Statistics/ Economics or equivalent experience
- Experienced in developing, implementing, and monitoring credit strategies or scoring models across authorizations, underwriting, existing customer management and collections
- Programming skills in advanced SAS, SQL, Knowledge Studio, SAS E-miner in mainframe, UNIX and PC environments.
- Highly proficient in Excel/pivot tables and PowerPoint.
- Strong communication and presentation skills targeting a variety of audiences.
Benefits
- Citi is an equal opportunity employer
- Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
- If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
- View Citi’s EEO Policy Statement and the Know Your Rights poster.
Job title
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Salary
Not specified
Degree requirement
Tech skills
Location requirements
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