Business Analyst focusing on various digital technology projects and initiatives for IGT Solutions in Colombia. Responsible for identifying business needs and fostering customer satisfaction through innovative solutions.
About the role
- HR Solutions Services Associate managing HR inquiries and support tasks while ensuring adherence to policies and standards. Collaborating with various teams to enhance efficiency in HR operations.
Responsibilities
- Works autonomously within established procedures.
- Performs tasks based on established procedures.
- Uses data organizing and coordination skills to perform business support or technical work.
- Completes assignments and facilitates the work of others.
- Suggests work procedure and practice enhancements to improve efficiency.
- Answers telephone, e-mail, or chat queries related to HR following client policies and procedures.
- Resolves telephone and chat inquiries quickly.
Requirements
- Requires vocational training, certifications, licensures, or equivalent experience.
- Acts as a technical expert in some areas.
- Has advanced and specialized expertise within a range of analytical or operational processes.
- Understanding of how best teams integrate and work together to achieve company goals.
- Provides subject matter guidance to junior team members.
- Investigates any issues raised by the client's employees related to incorrect payments/incorrect records.
Benefits
- Complies with all policies and standards.
- Advises on benefit plan options.
- Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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