Technical Support Manager at CallRail leading a customer - facing support team in resolving client inquiries. Overseeing technical support and enhancing overall customer experience through effective team management.
About the role
- App Dev & Support Engineer providing technical direction and governance for application development and support in a hybrid work environment. Lead mentoring and ensure architecture integration and implementation.
Responsibilities
- Responsible for end-to-end technical direction, technical governance, technical best practices
- Lead and mentor 2 to 3 people as needed
- Ensure all components of the technical architecture are properly integrated and implemented
- Participating in business User/Stakeholder workshops to elicit business requirements
- Well-versed with requirements gathering and analysis, preparation of functional specification documents
- Provide UAT support
- End-user training and coordination
Requirements
- Significant expertise in Siebel Config, Scripting, and Workflows
- Sound knowledge of Siebel EAI (integrations)
- Experience with Siebel Open UI, CSS, JavaScript, and HTML
- Extensive Experience with Siebel Workspace Management and Parallel Development
- Proficient in Configuration and Customizing the Siebel IP19 / IP20 application or higher
- At least 2 end to end Siebel project implementation experience
Benefits
- Employee health benefits
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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