Service Operations Engineer tackling customer needs with cloud solutions at Merapar. Working on innovative projects in a greenfield environment supporting the Media & Entertainment sector.
About the role
- IT Operations technician responsible for hardware and software upgrades in tech operations. Engaging with internal and external clients to resolve technology-related issues and ensure system integrity.
Responsibilities
- Mount and install switches in the IDF and patching the stations.
- Perform hardware and software upgrades to peripheral equipment
- Attend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clients
- Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
- Perform site maintenance and safety checks of assigned equipment
- Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
- Spend between 60% - 70 % of time clearing trouble tickets and work orders promptly.
- Make necessary independent decisions to correct errors or discrepancies in trouble tickets.
Requirements
- 1+ year of experience working in a call center
- CCNA, MCSA, SCCM, BigFix Certifications
- Fluency in English
- Bachelor's degree in Information Technology, Computer Science, or a related field is desired
Benefits
- Health insurance
- 401(k) matching
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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