Hybrid Senior Manager, Renewals Operations – Strategy Operations

at Salesforce

• Job title: Senior Manager, Renewals Operations – Strategy Operations
• Job type: Full Time
• Experience level: Senior
• Salary: $157,800 - $216,900 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Indianapolis, United States

About the role

• Senior Manager driving Renewal Strategy & Operations at Salesforce. Leading operational initiatives while collaborating with multiple teams to achieve corporate goals.

Responsibilities

• Collaborate with the Senior Director and Team Leads to shape, organize, and maintain the operational roadmap across multiple functions.
• Ensure clear prioritization by helping evaluate effort vs. impact, alignment to corporate initiatives, and capacity constraints.
• Provide program-level governance and coordination for initiatives spanning across teams, ensuring clear ownership, alignment, dependencies, and leadership visibility.
• Support the design and evolution of operational processes, operating cadences, and decision-making frameworks.
• Drive clarity on current-state workflows, problem statements, root-cause insights, and proposed solutions.
• Ensure that cross-functional teams understand the why, what, and how behind operational changes.
• Establish, define, and ensure visibility into KPIs across the Operations teams.
• Coordinate requirements, alignment sessions, working groups, and cross-functional communications.
• Synthesize complex operational topics into concise, clear insights and recommendations.
• Create high-quality decks and narratives for an executive audience.
• Support the Senior Director in preparing strategic reviews, operational readouts, and leadership updates.
• Build business clarity by helping teams articulate root causes, quantify impact, and frame operational problems effectively.
• Surface recurring issues, process gaps, and opportunities for efficiency or simplification.
• Ensure leadership always has a clear view of where the business stands and what actions are underway.
• Support communication narratives that keep teams aligned and prevent rework or misalignment.

Requirements

• Proven ability to operate effectively and influence without direct authority.
• Expert at turning ambiguity into clear problem statements, scoped options, and explicit tradeoffs.
• Exceptional written and verbal communication; able to create crisp decks, decision memos, and clear narratives.
• Strong analytical skills and problem-framing skills with a bias toward business outcomes.
• Experience defining KPIs, operating cadences, and executive-level reporting.
• Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
• Degree or equivalent relevant experience required.
• 8+ years of progressive experience in Strategy & Operations, Business Operations, Consulting, or a similar role (preferred).

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program