Hybrid IT Operations Coordinator

at MiddCORE at Middlebury College

• Job title: IT Operations Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $24 - $31 per hour
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Middlebury, United States

About the role

• IT Operations Coordinator responsible for coordinating key operational processes and financial activities in Middlebury’s IT Services. Supporting administrative tasks and liaising between departments and stakeholders.

Responsibilities

• Assist in the coordination and monitoring of key operational processes, such as IT change management, project timelines, and annual budget planning cycles.
• Manage relationships with vendors and external service providers and facilitate the contract lifecycle.
• Coordinate and track financial and business activities for the ITS department, including processing invoices, purchase orders, expense reports, and reconciling monthly budget reports.
• Provide comprehensive, confidential administrative support to members of the Office of the CIO, including managing calendars, handling correspondence, preparing presentation materials, and organizing logistics for meetings and events.
• Coordinate various administrative activities for the ITS leadership team, including scheduling and preparing materials for director-level meetings and tracking follow-up actions and decisions.
• Act as an administrative point of contact and liaison between the Office of the CIO, other campus departments, vendors, external partners, and key stakeholders.
• Maintain and organize confidential departmental financial records, budget control, and internal bookkeeping, including files, contracts, official records, and organizational documents, ensuring easy retrieval. Work with Middlebury’s finance department to ensure proper allocation, financial reporting, and alignment with institutional policies.
• Other duties, as may be assigned from time to time.

Requirements

• Bookkeeping and Fund Accounting Experience: Bachelor's degree and/or demonstrated knowledge and practical experience with detailed bookkeeping and financial tracking, preferably within a non-profit, or private higher education setting.
• Executive Administrative Experience: Minimum of three to five years of experience providing high-level, confidential administrative and executive support to a senior leader, preferably in a technology or academic setting.
• Sector Specific Knowledge: Understanding of the operational structures, organizational cycles, and unique financial or regulatory requirements of a private higher education institution.
• Organizational and Scheduling Skills: Exceptional organizational, time management, and scheduling skills, with demonstrated ability to manage competing priorities, projects, and calendars.
• Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally and effectively with all levels of staff, faculty, students, and external partners. Excellent critical thinking, analytical, and problem-solving skills.
• Software Proficiency: Advanced proficiency with common office software (e.g., Microsoft Office and/or Google Workspace), email, spreadsheets, and office productivity suites. Experience with financial systems/ERP software. Experience using databases, reporting tools and understanding outputs.
• Discretion and Confidentiality: Proven ability to handle sensitive and confidential information with discretion, integrity, and professionalism.
• Self-Starter and Problem Solver: Ability to work independently and as a part of a team but also self-motivated. Ability to bring a proactive approach to identifying potential administrative issues and developing effective solutions independently. Must have excellent communication, organizational, and interpersonal skills and the ability to juggle multiple tasks in a fast-paced environment.

Benefits

• Excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits
• Generous time-away program - up to 34 days per year, increasing as the term of service lengthens
• Robust educational assistance programs
• MiddCard Privileges: access to athletic facilities, discounts at the college store, library privileges, and cultural and sporting events
• Discounts on season passes at Middlebury College's Snow Bowl, the Ralph Myhre Golf Course and the Rikert Outdoor Center
• Access to our Partner Inclusion Program that provides comprehensive support services to the spouses and partners of Middlebury employees