Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Customer Support Specialist for Reima handling inquiries via email and chat, ensuring customer satisfaction. Opportunity to work remotely or from our Estonian offices Monday to Friday.
Responsibilities
- Bringing great customer service to the customers via primarily email/chat, but also inbound phone calls
- Finding solutions for each individual customer to ensure a positive experience
- Handle Finnish customer cases but also assist English when needed
Requirements
- Fluent in Finnish and have a good command of English
- A positive attitude & mindset towards customer service
- Decent technical skills to handle our systems
- Previous experience in customer service or e-commerce is not mandatory, but appreciated!
Benefits
- A salary of 1596,50 Euros /Gross
- Bonus up to 100 Euros /Gross (based on performance)
- A job you can do from the comfort of your own home or from our offices
- Paid training from day 1
- Additional health insurance
- Expenses subsidy (phone, internet, parking, sports, etc.) of 60 EUR/net per month
- Supportive and fun coworkers with regular company/team activities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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