Intern at Canon focusing on corporate IT and app analysis during summer 2026. Engaged in projects enhancing digital experiences and learning from top - level business leaders.
About the role
- Product Support Specialist in eCommerce providing customer support for business banking solutions. Engaging with clients to offer payment solutions and exceptional service in a digital environment.
Responsibilities
- Work within our eCommerce team to be the friendly voice our business customers hear when they contact us
- Understanding our eCommerce products, including the technical specifications and benefits, and communicate this to our customers
- Provide a world-class customer support experience to frontline teams and customers over the phone
- Be responsible for risk management activities such as running controls, resolving and providing support throughout remediation’s, outages and incidents
- Handle support requests that come through to our team in a professional and timely manner
- Communicate complex issues to appropriate service owners or departments to determine and recommend appropriate courses of action
- Have an opportunity to learn how eCommerce operates from the ground up, make a real impact on the future of the organisation and become an advocate of our products
Requirements
- Prior technical troubleshooting expertise, especially strong knowledge in payment gateway, technical understanding of APIs
- Experience preferably with a card issuer, financial institution, fintech or enterprise software/SaaS platform
- Experience with high volume inquiries across multiple channels (i.e., chats, IVR or email)
- Strong focus on collaboration, excellent customer service, and a passion for finding solutions
- The ability to pick up new technologies quickly and explain complex concepts simply
- Excellent communication skills in both ways: understanding pain and gain of the customer and presenting best possible solutions
- Risk Mindset – all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
Benefits
- rotating roster between 7am and 7pm Monday to Sunday
- on-call allowance will be paid
- supportive training program
- flexibility to work from home, or from any of our offices around Australia
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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