Detail - oriented Jr. Account Manager supporting client service in group benefits. Collaborating with clients and managing data amid a hybrid work model in Toronto, Ontario.
About the role
- Account Manager managing relationships with PSA Offers buyers to develop tailored strategies for growth. Blending relationship management, operational oversight, and strategic growth in the collectibles marketplace.
Responsibilities
- Serve as the primary point of contact for a portfolio of PSA Offers buyers, developing tailored strategies to grow their businesses
- Monitor buying performance and metrics to identify opportunities for optimization and growth
- Guide new sellers through setup, best practices, and marketplace tools to ensure smooth adoption and success
- Advise accounts on pricing, inventory strategy, and other opportunities to improve conversion and buying velocity
- Represent account needs internally by surfacing insights and feature requests that improve PSA Offers performance and usability
- Support special programs, campaigns, or events designed to drive awareness and participation in PSA Offers
Requirements
- Deep experience and familiarity with trading cards
- Proven ability to manage relationships with multiple stakeholders, including external, and drive measurable business outcomes
- Excellent communication, organization, and problem-solving skills
- Proficient with Google Sheets / Microsoft Excel
- 2–5+ years of experience in account management or client success (preferably in eCommerce, collectibles, or B2B SaaS)
Benefits
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All salaried employees are eligible for flexible time-off
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
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