Account Manager at Heartland Coca-Cola responsible for selling and ordering products. Ensuring customer satisfaction and collaborating with internal teams to maintain account standards.
Responsibilities
The Account Manager is responsible for selling and ordering product for customer accounts
Serves as the frontline liaison and ensures customer satisfaction is achieved
Responsible for rotating company product by date, both out in the market and in inventory
Aids the merchandising team by keeping products stocked and available onsite
Orders product at accounts on an assigned sales route
Determines product needs and places and transmits appropriate orders for each one
Utilize technology for order processing and inventory and other applications pertinent to the success of the job
Execute and sell big event marketing, pillar programming, innovation, and mandated features and ad activity to ensure customer satisfaction and company standards are being met
May sell in Customer Marketing Agreements (CMA)
Builds, changes, and removes product displays and POS (Point of Sale)
Ensure proper pricing
Cleans product space and secures damaged or defective product
Repack product when/where possible
Transports, replaces, and maintains POS advertising as appropriate for the account
Communicates account activities with the customer to ensure quality and timely service
Work with and collaborate internally with merchandisers and drivers; maintain communication about goals, projects, and day-to-day needs of accounts
Ensures consistent adherence to merchandising and customer service standards
Stock and merchandise products in the allocated beverage section including coolers, racks, and secondary displays
Maintains end to end ownership of the account through appropriate action and/or communication
Requirements
High School Diploma or GED is required
Bachelor’s degree preferred
Minimum of two years of work experience required
Customer service experience in a retail environment or in a sales position being held accountable for sales targets preferred
Basic computer application and technology skills required
Valid Driver's License, current vehicle liability insurance, driving record within policy guidelines including no major violations within the last three years
proof of insurance covering business use is required at time of hire
Must be open to flexible schedule; may be required to work some holidays to meet customer demands
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