Hybrid Partnership Onboarding Manager

Posted 13 hours ago

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About the role

  • Oversee and drive the end-to-end onboarding process for all business partners and clients.
  • Focus on Know Your Business (KYB) and Know Your Customer (KYC) compliance.
  • Manage a team of specialists and work cross-functionally to meet internal standards and regulatory requirements.
  • Serve as the primary point of contact for partner-related onboarding concerns.
  • Act as a liaison between partners and internal teams (Business Development, Product, Technical, Legal, etc.).
  • Identify inefficiencies, bottlenecks, and friction points in the onboarding journey and implement continuous improvements.
  • Manage, lead, coach, and develop onboarding associates/specialists to improve performance and meet team goals.

Requirements

  • Bachelor’s degree in Business, Compliance, Legal, Operations, or a related field.
  • 3-5 years of experience in KYB/KYC, partner onboarding, compliance operations, or a similar customer-facing leadership role.
  • Proven track record of managing teams, overseeing operational processes, and delivering results in fast-paced environments.
  • Strong understanding of regulatory compliance requirements (e.g., AML, CDD, KYB/KYC frameworks).
  • Excellent communication and interpersonal skills, with a partner-first mindset and the ability to manage escalations.
  • Analytical and data-driven, with experience reporting on KPIs and identifying actionable insights.

Benefits

  • Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
  • Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
  • A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

Job title

Partnership Onboarding Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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