Hybrid Partnership Onboarding Manager

at Coins.ph

• Job title: Partnership Onboarding Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Taguig City, Philippines

About the role

• Overseeing onboarding processes for partners and clients adhering to KYB/KYC compliance. Join the leading crypto brand in the Philippines with innovative solutions and growth opportunities.

Responsibilities

• Oversee and drive the end-to-end onboarding process for all business partners and clients.
• Focus on Know Your Business (KYB) and Know Your Customer (KYC) compliance.
• Manage a team of specialists and work cross-functionally to meet internal standards and regulatory requirements.
• Serve as the primary point of contact for partner-related onboarding concerns.
• Act as a liaison between partners and internal teams (Business Development, Product, Technical, Legal, etc.).
• Identify inefficiencies, bottlenecks, and friction points in the onboarding journey and implement continuous improvements.
• Manage, lead, coach, and develop onboarding associates/specialists to improve performance and meet team goals.

Requirements

• Bachelor’s degree in Business, Compliance, Legal, Operations, or a related field.
• 3-5 years of experience in KYB/KYC, partner onboarding, compliance operations, or a similar customer-facing leadership role.
• Proven track record of managing teams, overseeing operational processes, and delivering results in fast-paced environments.
• Strong understanding of regulatory compliance requirements (e.g., AML, CDD, KYB/KYC frameworks).
• Excellent communication and interpersonal skills, with a partner-first mindset and the ability to manage escalations.
• Analytical and data-driven, with experience reporting on KPIs and identifying actionable insights.

Benefits

• Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
• Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
• A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.