Capital Programme Support Technician at Severn Trent supporting wastewater treatment and capital projects delivery. Collaborating with local teams for efficient access to assets and operational interventions.
About the role
- Technical Support Engineer providing tech solutions and support for customers at a global tech company. Acting as 2nd line of support and troubleshooting tech issues related to Coates products.
Responsibilities
- Act as a bridge between customers and the internal team
- Provide technical solutions and ongoing support
- Handle and resolve support tickets from ticketing systems escalated by L1 points of contact
- Provide phone and email support, or remote assistance to all clients
- Stay up to date with all the latest technologies concerning Coates products
- Update and work-assigned cases in a timely manner adhering to the SLA
- Maintain strong customer rapport and excellent communication
- Liaise with external clients and internal stakeholders to provide solutions
- Troubleshoot, respond and resolve software/hardware issues within defined SLA
- Address and resolve support tickets from our ticketing system
- Provide basic network support and hardware configuration
- Interact with the Project Manager and Support Lead for tickets requiring escalation
- Perform basic L2 troubleshooting liaising with the onsite technician
- Verify and maintain small devices (basic assembly, SSD, and RAM replacement), OS/software installation, etc.
Requirements
- Basic knowledge in IT systems, networking or hardware
- Basic knowledge in a Linux (especially Ubuntu) environment
- Good to have knowledge of scripting (e.g. Bash, JavaScript, basic PHP, etc.)
- Understanding of server-client architecture
- Strong knowledge of Microsoft PowerPoint and Excel is an added advantage
- Degree in IT ( BCA/MCA/Engineering or equivalent qualification)
- Excellent Communication skills
- Flexibility to work weekends and night shifts as per a rotational roster
- Required to work from the office at least 3 days per week
- Preference for candidates residing in or near Mangalore
Benefits
- Annual market competitive bonus program
- Thrive Program with flexible work options
- Dedicated time for health and wellbeing (e.g. virtual Yoga, meditation sessions)
- Global Wellness paid day off
- “Give Back Day” for community impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
IT Support Analyst I providing first - level technical support for IT incidents in a healthcare environment. Collaborating with internal teams and educating users on cybersecurity and technologies.
Technical Support Manager empowering specialists to deliver customer support for Autodesk’s 3D design software. Leading performance measures and enhancing support processes for improved service goals.
undefined
Junior Network Support Analyst at LV Network managing client networks and providing support. Ensuring telecom service availability and integrity through technical management and customer assistance.
Principal Workday Technical Analyst responsible for HR technology configuration and alignment with business strategies. Support major projects for Blue Cross NC's HR functions with Workday solutions.
Senior Technical Support Specialist at XR providing expert support, automation, and mentorship for technical issues. Examples include troubleshooting APIs, cloud platforms, and system integrations.
Technical Support Specialist conducting sample analyses using LFD and ELISA test kits at Romer Labs. Engage with customers by providing training and addressing technical inquiries.
Senior Technical Solutions Engineer providing advanced technical support for Socomec’s Critical Power solutions. Leading complex issue resolutions, driving escalations with engineering teams across North America.
Desktop Support Engineer providing hands - on IT support for a financial services firm. Supporting users across London, Dublin, and Milan with desktop and endpoint management.