Hybrid Supervisor, Agent Recruiting Center

at CNO Financial Group

• Job title: Supervisor, Agent Recruiting Center
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $65,700 - $98,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Carmel, United States

About the role

• Supervisor leading recruiting call center for CNO Financial Group's Bankers Life Brand. Focused on high-volume recruiting and achieving agent recruitment goals.

Responsibilities

• Build a recruiting center through the sourcing, training, management, and retention of external candidates into the recruiter position.
• Identify and develop high potential recruiters into Team Leaders.
• Weekly review of center results with performance management of underperforming recruiters.
• Ongoing coordination with external vendors to coordinate the successful onboarding of new recruiters and manage performance issues.
• Active daily monitoring of branch office support needs based on candidate lead volumes, with appropriate coordination of recruiter shifts in alignment with branch office needs and expectations.
• Build positive relationships with branch offices through weekly account management/training sessions between branch office contacts and recruiters.
• Identify and respond to varying recruiting markets with appropriate strategies to achieve results.
• Assist in the development and rollout of new recruiting programs and services to field offices.
• Develop and deliver recruiting training to field offices.
• Support branch offices with their use of Avature CRM, including calendar updates and branch metrics.
• Ongoing training and support of field use of Avature, licensed agent scripts, and other recruiting resources.
• Partner with peers within the Bankers Recruiting Center and Home Office.
• Measure and drive recruiting KPIs for recruiters and center on weekly and monthly basis.

Requirements

• Bachelor’s degree or equivalent work experience
• 5 years of experience managing a team of high volume recruiters and/or experience managing a call center
• Ability to travel to field offices in Western US 3-4 times annually
• intermediate Microsoft Office Suite knowledge
• Worked with CRM systems in the past
• Gained experience in a high volume recruiting or sourcing environment
• Communicate clearly and confidently over the phone.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan with company match
• short-term & long-term disability insurance
• Paid time-off and corporate holidays
• paid parental leave
• company paid life insurance