About the role

Elite Operations Professional providing operational support and world-class customer service at Cetera Financial Group. Handling a variety of tasks including account processing and customer inquiries.

Responsibilities

Provide high-level operational, customer service, and administrative support in our Clearing Services department.
Be responsible for daily processing of work associated with the department. This may include journal entries, account processing, payment solutions, etc.
Respond to telephone/email/chat or written correspondence inquiries from internal and external customers including registered representatives regarding account status, account changes and process.
Perform research as requested on customer accounts.
Partner with other team members to ensure financial professionals experience consistent, high-quality customer service.
Comply with processes and procedures of the team and regulatory requirements.
Responsible for mid to high level escalations partnering with department leadership to resolve issues with clients / Advisors.
Train and mentor other Senior/Operations Professionals
Manage workflow and productivity of the team, escalating to Leadership as necessary.
Maintain department documentation
Know how to access written supervisory procedures (WSPs) for the teams and processes supported
Act as a Subject Matter Expert for the department
Other duties as assigned.

High School Diploma or GED
3 years of experience in the financial industry
3 years of experience with MS Office tools
Licensing (if applicable)
Ability to multi-task
Flexible and adaptable to change
Strong communication and organizational skills
Positive role model to colleagues
Highly responsive to coaching and training
Independent; able to work and resolve complex issues with minimal guidance
Ability to learn quickly and multi-task effectively in a fast-paced environment
Team player attitude
Energetic and results-oriented
Interest in coaching and mentoring others
Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments.
Bachelor’s Degree

Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
Easy access to mental health benefits to meet our team members and their families where they are.
20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
Paid parental leave to support all team members with birth, adoption, and foster.
Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.