Customer Support Advisor handling customer inquiries across channels and guiding them through the eCommerce platform. A key role in customer relationship management at TVH, based in Estonia.
About the role
- Customer Service Professional in ocean transportation at CEVA Logistics. Responsible for managing customer inquiries, shipments, and implementation of services and products.
Responsibilities
- Act as first point of contact for allocated customers
- Proactively inform customer on shipment status and exceptions
- Handle customer requests and inquiries
- Implement new customers, products, lines, services based on Ocean Product
- Pass on leads to Business Development
- Resolve customer complaints and report to customers
Requirements
- University degree (Bachelor or Master) in transportation, logistics
- Advanced English
- Min 2 years of experience in ocean transportation
- Ability to coordinate, plan and monitor at national level Ocean projects
- Experience within Ocean Operations Specialist
Benefits
- dynamic and exceptional work environment
- professional growth
- innovation opportunities
- continuous improvement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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