Sales Support representative managing order processes for B2B clients in Spain and Benelux. A dynamic role in the watch and lifestyle brand CLUSE supporting customer inquiries and order management.
Responsibilities
Processing and approving new orders;
Invoicing dispatched order and assisting customers with tracking;
Setting up new customers accounts in the ERP system (Netsuite);
Handling paid repairs and warranty requests;
Solving any ad hoc requests from your customers (e-mails and phone calls);
Executing tasks specific to your key accounts.
Requirements
Excellent written communication skills in English and Spanish;
Good written communication skills in Dutch is preferred;
Experience with MS Office. Knowledge of Netsuite, Shopify and/or Gorgias is a plus;
You pick up new systems and processes quickly;
You are customer-oriented, flexible, service-minded, commercial and proactive;
You are available 5 days a week.
Benefits
We offer a salary in line with industry standards;
Enjoy 25 holidays per year on full-time basis;
8% holiday allowance and pension scheme;
Travel allowance if you live more than 10 km from the office;
Employee discount on our own products plus a CLUSE product of your choice as a welcome gift;
Company laptop and phone;
Flexible work-from-home policy (3 days office, 2 days at home);
Our awesome CLUSE & BOOZE gatherings along with other events like the Après-ski party, karaoke, boat party, King’s day party, tropical party, pub quiz and more organized by our Social Events Team!**
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