Director of Operations at Cloudinary supporting strategic AI and product initiatives. Driving collaboration and decision-making across teams in a fast-paced environment.
Responsibilities
Accelerate strategic projects
Support the company’s highest‑priority initiatives including AI adoption, product evolution, and growth‑critical cross‑functional programmes.
Bring clarity to complex or ambiguous objectives, establishing crisp goals, simple plans, and measurable outcomes.
Create momentum by unblocking decisions, simplifying problems, and ensuring teams stay focused on what drives impact.
Improve collaboration at scale
Align teams across Product, R&D, GTM, Finance and Operations on goals, decisions and timelines ensuring work moves with speed and cohesion.
Build trusted relationships quickly and become a partner teams seek out because progress is faster and clearer with you involved.
Facilitate the conversations that matter: surfacing trade‑offs, enabling decisions, and ensuring shared ownership from early product definition through to GTM execution.
What Success Looks Like
Teams consistently report that work moves faster, clearer, and with greater impact because of your involvement.
High-priority projects achieve measurable progress, not just activity.
Cross-functional collaboration improves less friction, better alignment, more decisive execution.
You become a trusted operator leaders bring in when outcomes matter and time is tight.
Requirements
10+ years of experience in Strategic Business Operations
Experience operating in growth-stage SaaS or similarly fast-moving organisations.
Strong grounding in structured problem-solving, consulting background welcome but not required.
Excellent judgement: you know when to introduce structure and when to prioritise momentum.
Proven ability to influence without authority and to build credibility quickly.
Comfortable working across multiple teams and shifting contexts at pace.
Clear communicator who brings focus and simplicity to complex discussions.
A bias for action paired with a pragmatic, low‑bureaucracy mindset.
Familiarity with (or willingness to adopt quickly) lightweight project management tools and operational processes, used to support clarity and coordination with minimal bureaucracy
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