Hybrid Director of Operations

at Cloudinary

• Job title: Director of Operations
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Director of Operations at Cloudinary supporting strategic AI and product initiatives. Driving collaboration and decision-making across teams in a fast-paced environment.

Responsibilities

• Accelerate strategic projects
• Support the company’s highest‑priority initiatives including AI adoption, product evolution, and growth‑critical cross‑functional programmes.
• Bring clarity to complex or ambiguous objectives, establishing crisp goals, simple plans, and measurable outcomes.
• Create momentum by unblocking decisions, simplifying problems, and ensuring teams stay focused on what drives impact.
• Improve collaboration at scale
• Align teams across Product, R&D, GTM, Finance and Operations on goals, decisions and timelines ensuring work moves with speed and cohesion.
• Build trusted relationships quickly and become a partner teams seek out because progress is faster and clearer with you involved.
• Facilitate the conversations that matter: surfacing trade‑offs, enabling decisions, and ensuring shared ownership from early product definition through to GTM execution.
• What Success Looks Like
• Teams consistently report that work moves faster, clearer, and with greater impact because of your involvement.
• High-priority projects achieve measurable progress, not just activity.
• Cross-functional collaboration improves less friction, better alignment, more decisive execution.
• You become a trusted operator leaders bring in when outcomes matter and time is tight.

Requirements

• 10+ years of experience in Strategic Business Operations
• Experience operating in growth-stage SaaS or similarly fast-moving organisations.
• Strong grounding in structured problem-solving, consulting background welcome but not required.
• Excellent judgement: you know when to introduce structure and when to prioritise momentum.
• Proven ability to influence without authority and to build credibility quickly.
• Comfortable working across multiple teams and shifting contexts at pace.
• Clear communicator who brings focus and simplicity to complex discussions.
• A bias for action paired with a pragmatic, low‑bureaucracy mindset.
• Familiarity with (or willingness to adopt quickly) lightweight project management tools and operational processes, used to support clarity and coordination with minimal bureaucracy

Benefits

• Awesome technology
• Top-talent peers
• Robust vacation & wellness policy
• Annual development stipend
• Catered lunches or a food stipend