HR Analyst providing support for employee inquiries through ticketing and self - service tools. Managing HR data and documentation in a hybrid work environment.
About the role
- People Operations Specialist ensuring smooth employee lifecycle processes in APJC for Cloudflare. Championing employee inquiries and collaborating across teams for operational excellence.
Responsibilities
- Champion key employee lifecycle process: Take ownership of end-to-end employee lifecycle processes across APJC, including onboarding, internal transfers, organizational changes, and offboarding, ensuring a smooth, consistent, and positive experience for employees throughout the APJC region.
- Be a subject-matter expert for employee inquiries: Provide timely, high-quality support to employee inquiries through Zendesk. Act as a trusted liaison between employees and People/Payroll teams, resolving issues efficiently with empathy and accuracy.
- Elevate the employee experience through cross-functional collaboration: Act as a proactive liaison between employees and specialized teams such as Payroll, Benefits, and Legal to address and resolve complex issues efficiently and effectively.
- Ensure data integrity and governance: Maintain and update employee records across People/Payroll systems, performing regular and ad hoc audits to guarantee 100% data accuracy and compliance with regulatory requirements.
- Drive continuous improvement and operational excellence: Analyze employee feedback and process metrics to identify opportunities for process enhancements. Partner with regional teams to implement scalable solutions that improve the overall People Operations function across APJC.
- Support strategic HR initiatives and projects: Contribute to HR system implementations, vendor management, and regional programs such as annual performance and compensation cycles, benefits enrollment, and year-end Payroll preparation, making them easy to understand and navigate for our employees.
Requirements
- 4+ years in HR administration and comfortable handling sensitive employee information with discretion.
- Highly organized with strong attention to detail, excellent problem-solving abilities, and effective time management skills.
- Proficient in working with data and skilled in Excel or Google Sheets for analysis and reporting.
- Customer-focused mindset with a genuine passion for supporting colleagues and delivering exceptional service.
- Effective communicator, able to clearly articulate information both verbally and in writing to employees across the APJC region.
- Adaptable and thrives in a fast-paced, dynamic environment, with the ability to manage shifting priorities efficiently.
- Familiarity with Workday or Zendesk would be an advantage.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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