Analista de CRM Social responsible for managing client brand interactions across social media platforms. Engaging creatively and analytically to improve client relationships and insights.
About the role
- Associate Customer Success Manager at Cloudflare ensuring success of Enterprise customers through relationship management and delivering results on KPIs. Meeting with customers and advocating for their needs internally.
Responsibilities
- You will be responsible for ensuring the success of Cloudflare’s Enterprise customers and managing their post-sale experience.
- You will act as the primary point of contact for Cloudflare customers and will be "the face of the business."
- You will own your book of business and will be responsible for delivering results on KPIs including revenue retention.
- You will meet with customers regularly to help them generate value from their partnership with Cloudflare.
- These conversations may happen in-person or via video conference.
- Cloudflare delivers cutting-edge products and services, iterates super quickly based on customer needs.
- You will maintain a deep understanding of Cloudflare's solutions so that you can lead value-added customer conversations, understand customer's needs, and communicate these needs back to internal teams.
- You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions.
- You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare.
Requirements
- 5+ years of work experience
- 5+ years of direct functional experience in Customer Success, Account Management, or other post-sales customer-facing role
- With territory ownership, portfolio management, and account planning
- Serving with Enterprise customers
- Working in a B2B Enterprise SaaS businesses
- Experience in networking, security, and / or edge computation & storage is a plus
- Must be extremely well organized and able to prioritize, multi-task, problem solve, and perform under pressure
- Must have strong interpersonal and web-communication skills
- Must have experience with customer meetings and be at ease in problem solving
- Must have experience with customer negotiations and handling difficult customer conversations
- Must demonstrate empathy for internal and external stakeholders and have a high EQ
- Must be curious and a self-starter
- Must have a demonstrated ability to learn on the job and come up to speed quickly
- Bachelor's degree or equivalent experience; Master's degree is a plus
Benefits
- Less than 30% travel
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager leading client experiences at Ploomes. Building relationships to ensure retention and drive upsell growth.
Director of Partner Success architecting full post - sales experience for AI - driven transformation in retail. Leading teams for onboarding, optimization, support, and retention strategically.
CRM Coordinator supporting the management of the CRM platform for the Milwaukee Bucks. Focusing on driving fan engagement, ticket sales, and revenue growth through collaboration with various stakeholders.
IT Intern on the Digital team supporting E - commerce, Mobile App, and CRM platforms at Sally Beauty. Gain practical experience in Agile and Waterfall methodologies over the summer internship period.
Junior CRM & Campaign Manager at E.ON responsible for implementing CRM campaigns and optimizing data flows for a sustainable energy future. Joining a team focused on innovative energy solutions in Austria.
Manager overseeing Customer Success Managers at SS&C Intralinks, ensuring customer satisfaction and driving adoption of services. Leading a high - performing team in a hybrid work environment.
Customer Success Manager ensuring success for Cloudflare's Enterprise customers and managing their post - sale experience. Owning a book of business and advocating clients' needs internally at Cloudflare.
CRM Specialist managing digital marketing campaigns for CarTrawler. Collaborating with partners and internal teams to optimize campaign performance and drive commercial success.
Manager of CRM Lifecycle Management at CVS Health responsible for enhancing customer engagement across multiple channels. Leading strategic planning and optimizing CRM initiatives for effective marketing.