Analista de CRM Pleno working on data orchestration and executing campaigns in a hybrid model. Focusing on analytical and technical collaboration in a transformational environment.
About the role
- Associate Customer Success Manager at Cloudflare ensuring success of Enterprise customers through relationship management and delivering results on KPIs. Meeting with customers and advocating for their needs internally.
Responsibilities
- You will be responsible for ensuring the success of Cloudflare’s Enterprise customers and managing their post-sale experience.
- You will act as the primary point of contact for Cloudflare customers and will be "the face of the business."
- You will own your book of business and will be responsible for delivering results on KPIs including revenue retention.
- You will meet with customers regularly to help them generate value from their partnership with Cloudflare.
- These conversations may happen in-person or via video conference.
- Cloudflare delivers cutting-edge products and services, iterates super quickly based on customer needs.
- You will maintain a deep understanding of Cloudflare's solutions so that you can lead value-added customer conversations, understand customer's needs, and communicate these needs back to internal teams.
- You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions.
- You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare.
Requirements
- 5+ years of work experience
- 5+ years of direct functional experience in Customer Success, Account Management, or other post-sales customer-facing role
- With territory ownership, portfolio management, and account planning
- Serving with Enterprise customers
- Working in a B2B Enterprise SaaS businesses
- Experience in networking, security, and / or edge computation & storage is a plus
- Must be extremely well organized and able to prioritize, multi-task, problem solve, and perform under pressure
- Must have strong interpersonal and web-communication skills
- Must have experience with customer meetings and be at ease in problem solving
- Must have experience with customer negotiations and handling difficult customer conversations
- Must demonstrate empathy for internal and external stakeholders and have a high EQ
- Must be curious and a self-starter
- Must have a demonstrated ability to learn on the job and come up to speed quickly
- Bachelor's degree or equivalent experience; Master's degree is a plus
Benefits
- Less than 30% travel
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Web Developer focusing on CRM solutions using SugarCRM and Zendesk, customizing and developing features with PHP and JavaScript. Collaborating with clients and ensuring project delivery in Hamburg.
Customer Success Representative driving customer engagement and retention. Collaborating with teams to enhance product adoption and satisfaction through proactive outreach and relationship building.
Microsoft Dynamics CRM Developer enhancing and maintaining CRM solutions. Working with Microsoft technologies and focusing on digital transformation processes in a dynamic environment.
Leads the Customer Success function and operational service delivery for strategic customers in APAC markets. Ensures seamless cooperation across teams for service excellence in Singapore.
Customer Success Manager at ZeroNorth focusing on global partnerships and sustainability through SaaS solutions. Collaborating with various teams to drive customer adoption and success.
CSM Team Leader managing a team of Customer Success Managers for AB Tasty. Focusing on driving client retention and expansion in the enterprise segment based in Paris.
Customer Success Manager at HUB24 responsible for driving customer outcomes and implementing best practices with myprosperity portal. Collaboration with clients to achieve business goals for retention and growth.
HPE Networking Channel Partner Success Delivery Manager managing service segments and solutions lifecycle. Collaborating with global teams to drive revenue growth and innovative solutions.
Client Engagement Manager responsible for client relationships in the FinTech space. Partnering with clients to achieve their objectives and maximize product value while providing insights.