CX Supervisor leading team to improve customer support quality and compliance for Coinbase in Cyprus. Engaging with various stakeholders to ensure regulatory adherence in customer communications.
About the role
- Customer Success Manager engaging public sector clients to leverage our learning platform. Drive renewals and identify growth opportunities while fostering strong relationships in a remote role.
Responsibilities
- Engage, retain, and empower customers to leverage our platform
- Build strong, trusted relationships with Public Sector clients
- Drive renewals and identify expansion opportunities
- Take full accountability for customer accounts throughout the lifecycle
- Use tools to track and report on customer experience, health, product utilization, and value drivers
- Take timely, corrective actions based on insights
Requirements
- Minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree.
- Experience with Gainsight and Salesforce.com preferred.
- Proven experience in customer success or a related field (sales, professional services, consulting, or technical enablement).
- Experience supporting global enterprise customers across SaaS and On-Premises solutions.
- Strong relationship management skills with the ability to engage CTO, CIO, VP of Engineering, and other senior technology leaders.
- Understanding of the software development life cycle and related workflows.
- Technical aptitude to grasp and articulate complex concepts across development and IT solutions.
- Experience working in the public sector.
- Experience working with highly regulated products or environments, with an understanding of complex compliance processes; reseller or channel experience is a plus.
- Ability to travel 25–50% as needed.
Benefits
- Competitive compensation
- Bonus eligibility
- Comprehensive medical coverage
- Unlimited PTO
- Wellness reimbursement
- Professional development funds
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior CRM Consultant leading both mid - market and enterprise - level HubSpot CRM solutions. Transforming complex requirements into scalable architecture and automating processes.
Strategic Customer Success Manager driving success for top companies utilizing Cloudera's data solutions. Engaging closely with stakeholders to ensure product adoption and customer satisfaction.
Customer Success Manager at Clever Devices ensuring service delivery and customer satisfaction. Collaborates with operations and manages service issues for demanding clients across various accounts.
Client Success Associate ensuring Gartner clients receive value from their subscriptions. Engaging with diverse client professionals to drive service delivery and satisfaction within the organization.
Senior Customer Success Manager leading client onboarding and sustainability strategy in a hybrid role. Focus on real estate in France and Europe, requiring strong client engagement and project management skills.
Customer Success Executive working onsite at healthcare clients to implement AI solutions. Building relationships and training staff to improve workflows and patient care outcomes.
VP of Customer Success at Hippocratic AI responsible for customer satisfaction and retention across payer clients. Building teams, establishing strategies, and resolving customer issues.
Customer Success Executive responsible for implementing Hippocratic AI solutions within healthcare systems. Building relationships and ensuring successful adoption while managing client expectations and outcomes.
Customer Success Executive embedded in client healthcare systems implementing AI solutions for better patient outcomes. Overseeing workflow delivery and user adoption while maintaining strong relationships.