Helpdesk Support Technician providing technical support and troubleshooting for desktop equipment in a healthcare company. Involves software and hardware issue resolution and deployment of desktop systems.
About the role
- Tier 2 Technical Support Specialist at Cloud5 Communications responding to network support requests and troubleshooting issues. Requires experience in technical support with a focus on efficiency and customer service.
Responsibilities
- Respond to service tickets and requests for local and remote network support
- Troubleshoot and resolve hardware, software, application, network, user access, and all related issues
- Interact with network services, software systems engineering, and/or applications development teams to restore service and/or identify and correct the core problem
- Perform high level and in-depth network monitoring, as well as troubleshooting and diagnosing network, hardware, and ISP issues
- Analyze and identify larger global/system wide issues and present or escalate these to Tier 3 agents for additional input and resolution
- Use advanced knowledge of networks, policies and procedures, and best practices to educate and present solutions for clients
Requirements
- Bachelor’s degree or equivalent work experience with networking
- 3+ years of experience providing technical support and / or customer service
- Dedication to performing duties in an efficient, professional, and courteous manner with a high attention to detail and accuracy
- Experience with trouble shooting and documenting network related problems
- Experience with quality assurance or desktop support
- CCENT, CCNA, CCNP, Network+, etc.
Benefits
- medical
- dental
- vision
- 401(k)
- flexible PTO
- parental leave
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Support Analyst providing technical customer assistance via phone, email, and chat. Identifying issues and ensuring satisfaction while documenting interactions.
Associate Technical Support Engineer involved in trade life cycle and investment operations at EXL. Responsibilities include reconciliation and coordination of break investigations for public and private assets.
MLOps Support Engineer in charge of operational support for AI/ML solutions ensuring system stability in production. Responsible for monitoring and incident management of ML models and pipelines.
Communications Engineer providing primary in - country support for Kuwait military communications equipment. Engaging in technical assistance, monitoring, reporting, and maintenance for Patriot communications systems.
Technical Support Manager at CallRail leading a customer - facing support team in resolving client inquiries. Overseeing technical support and enhancing overall customer experience through effective team management.
Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
Lead subject matter expert efforts on Teradyne platforms and support Product Development process in Seoul, KR. Analyze trends for system reliability and provide customer support.
Senior Support Engineer providing technical support to dental practices at Overjet. Handling inquiries and troubleshooting issues while assisting with customer success requests.
Technical Support Engineer providing 2nd level support for SCADA systems in a hybrid model. Collaborating with service technicians globally and assisting in product release processes.