Sales Representative responsible for B2B sales of maintenance programs and catalog parts in assigned territory. Develops key accounts and builds strong business relationships with customers.
About the role
- Account Executive serving as the primary liaison for Clinigen’s customers on product inquiries and support. Responsible for efficient order processing and ensuring customer satisfaction through clear communication.
Responsibilities
- Primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists.
- Responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts.
- Ensure all enquiries and orders are processed accurately following set systems and processes.
- To be a customer facing representation of an industry leading company with a passion to provide industry leading service.
- Self-Managed with ability to self-check work whilst handling a range of customer contact within a customer service environment.
- Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.
- An Account Executive will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilizing these systems.
- A flexible approach is required as services may be subject to change.
- Expectation to deliver world class support and guidance to a range of global customers within the Customer Service department.
Requirements
- Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums.
- Educated to a minimum of GCSE and or equivalent regional qualification.
- Demonstrable experience of working in a Customer service environment.
- Excellent communication skills with a customer centric focus.
- Ability to multitask with ensuring great organizational skills.
- Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments.
- Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage.
- Own vehicle and must be able to work outside office hours when required.
Benefits
- Company Contribution towards Medical Aid
- AlexForbes Pension Fund
- GroupLife
- Performance Bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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