Clinical Support Specialist at Cleveland Clinic providing support and training for EMR systems. Enhancing clinical workflows and assisting clinicians in utilizing EMR effectively.
Responsibilities
Provide high-level clinical and technical support for electronic medical record (EMR)
Serve as subject matter expert on EMR workflows, offering support to clinicians
Provide clinician training and support in various formats
Assist with EMR workflow knowledge, troubleshooting, and issue resolution
Identify opportunities for workflow improvements and collaborate with design and implementation teams
Requirements
Bachelor's degree required
3 years' experience in a clinical setting, preferably in a multi-entity health care system OR High School Diploma / GED or equivalent and 7 years of experience OR Associates Degree and 5 years of experience
Experience in a medically related field such as nursing, pharmacy, medical technology or Emergency Medical Technician (EMT)
ITIL Foundations certification is required within 6 months of the position start date
Must have strong clinical background and knowledge of patient care settings and clinical practice
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