Customer Support Representative at IQVIA handling customer inquiries and resolving issues efficiently while maintaining service quality standards. Managing incoming requests and participating in departmental goal - setting.
About the role
- Clinical Support Specialist at Cleveland Clinic providing support and training for EMR systems. Enhancing clinical workflows and assisting clinicians in utilizing EMR effectively.
Responsibilities
- Provide high-level clinical and technical support for electronic medical record (EMR)
- Serve as subject matter expert on EMR workflows, offering support to clinicians
- Provide clinician training and support in various formats
- Assist with EMR workflow knowledge, troubleshooting, and issue resolution
- Identify opportunities for workflow improvements and collaborate with design and implementation teams
Requirements
- Bachelor's degree required
- 3 years' experience in a clinical setting, preferably in a multi-entity health care system OR High School Diploma / GED or equivalent and 7 years of experience OR Associates Degree and 5 years of experience
- Experience in a medically related field such as nursing, pharmacy, medical technology or Emergency Medical Technician (EMT)
- ITIL Foundations certification is required within 6 months of the position start date
- Must have strong clinical background and knowledge of patient care settings and clinical practice
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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