Hybrid Customer Service Supervisor

Posted 3 hours ago

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About the role

  • Customer Service Supervisor leading a team of representatives in Sherburne NY. Supervising staff, conducting reviews, and managing team performance in a hybrid role.

Responsibilities

  • Supervise and lead a team of customer service representatives
  • Conduct performance reviews and develop Personal Improvement Plans
  • Handle difficult phone calls and mitigate volatile situations
  • Assist in achieving corporate and divisional goals
  • Identify opportunities for departmental improvement

Requirements

  • High School Diploma
  • 2 years in service field
  • Working knowledge of a call center environment.
  • Working knowledge and understanding of claims, underwriting and accounts.
  • Intermediate personal computer skills.
  • Flexible working in a fast pace environment.
  • Excellent listening and verbal and written communication skills.
  • Strong decision-making skills.
  • Strong problem-solving skills.
  • Team building and coaching skills.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible working arrangements
  • Professional development

Job title

Customer Service Supervisor

Job type

Experience level

JuniorMid level

Salary

$56,542 - $87,954 per year

Degree requirement

High School Diploma

Location requirements

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