Technician for customer service at Nohl Brandschutz GmbH handling fire protection systems inspection and service. Requires technical expertise and customer service skills with travel readiness.
About the role
- Technical Customer Support for Heizkurier GmbH providing mobile heating solutions. Phone support for customer inquiries and technical issues primarily in Bonn, Augsburg, or Fulda.
Responsibilities
- Phone-based support and handling of technical customer inquiries
- Processing and resolving current customer complaints during the operation of sold or rented systems
- Support for internal departments outside the “Service” area
- Technical and operational assistance for other departments
- Carrying out on-site service visits at the customer’s location when required
Requirements
- Completed technical training or very good technical understanding in the plumbing, heating and HVAC (SHK) sector and/or plant engineering, or a comparable qualification
- Experience in technical customer support or field service is an advantage
- Resilience and a proactive, solution-oriented mindset
- High level of responsibility and an independent, structured way of working
- Strong negotiation and communication skills
- Willingness to undertake occasional on-site customer assignments
Benefits
- 30 days of vacation per year
- Special leave
- Regular medical check-ups and comprehensive health management
- Pension contribution/subsidy
- Personal onboarding
- Thorough induction/training
- Regular feedback meetings
- Company events
- Christmas parties
- Informal meetups
- Permanent employment contract
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Service Technician performing maintenance and commissioning of fire protection systems at customer sites. Requires travel and on - call availability for emergency services.
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