Technician for customer service at Nohl Brandschutz GmbH handling fire protection systems inspection and service. Requires technical expertise and customer service skills with travel readiness.
About the role
- Customer Service Agent managing incident responses for Transport Scotland in Perth. Involves deploying resources, maintaining client relationships, and ensuring minimal disruption.
Responsibilities
- Deployment of Incident Response team resources, monitoring and accurately recording responses within the Control Room
- Creating and maintaining excellent relationships with our clients, providing accurate journey times for ongoing roadworks and incidents
- Raising and closing Operational Instructions
- Ensuring Network disruption are minimised as much as possible
- Dealing with customer complaints and enquiries
- Covering for team members including Winter Service Duty Officer
Requirements
- Customer Service experience, previous experience working in a control room would be preferred but is not essential.
- The ability to work under pressure, think clearly and act decisively.
- Have a good working knowledge of Microsoft office packages
- An SIA licence is essential, however if you do not hold this, full training will be provided.
- Knowledge of the Trunk Road network is desirable but not essential.
Benefits
- Flexibility
- Career Development - Exceptional development and progression plan
- Pension – Generous Pension scheme which we will contribute to
- Holidays - Minimum 24 days holiday + Bank Holidays
- Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
- Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
- Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Service Technician performing maintenance and commissioning of fire protection systems at customer sites. Requires travel and on - call availability for emergency services.
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