Hybrid Customer Service Associate

at CREA

• Job title: Customer Service Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bangkok, Thailand

About the role

• Managing refund and return processes across eCommerce platforms in Bangkok. Involves customer inquiries, internal coordination, and enhancing operations.

Responsibilities

• Responsible for managing end-to-end refund and return processes across eCommerce platforms, ensuring accurate processing and timely customer communication.
• Review customer requests, verify eligibility, and process refunds or exchanges accurately.
• Coordinate closely with the Warehouse team to track returned items, confirm product condition, and ensure timely resolution.
• Monitor return status and update customers throughout the process.
• Maintain accurate records of return and refund transactions in internal systems.
• Identify recurring return issues and report trends to improve operations and customer experience.
• Moderate all customer inquiries and reviews across eCommerce platforms.
• Handle partner reviews and promptly respond to email queries related to eCommerce operations.
• Use eCommerce tools and platforms efficiently to deliver accurate information and exceptional service.
• Proactively identify and report system issues, process gaps, and customer feedback trends to management.

Requirements

• Bachelor's degree preferred.
• Intermediate level proficiency in English (Speaking, Reading, and Writing).
• Excellent communication skills, both spoken and written.
• Minimum of 1 year of relevant customer service experience, including phone and email support.
• Strong internet navigation and troubleshooting skills.
• Proficiency in MS Office applications.
• Flexibility in work schedule; ability to work shifts outside of normal business hours.
• Strong multitasking abilities with proficiency in chat response, email and computer skills
• Previous experience working in a customer service or call center environment preferred.
• Ability to work under pressure in a fast-paced work environment while maintaining consistency.

Benefits

• Career development opportunities within a leading eCommerce company.
• Benefits packages include Health, Life, Dental insurance
• Hybrid working environment (One day a week Work-from-Home)
• 16 days of Annual Leave and 3 days of Business Leave to ensure time for rest and personal commitments.