Operations Supervisor managing day - to - day operations of a chemical distribution branch in Houston. Ensuring compliance and leading safety programs in a large facility.
About the role
- Payment Operations Manager leading end-to-end repayment operations to support Clasp's educational financing platform. Ensuring accurate repayment execution and enhancing operational workflows for employer partners' employees.
Responsibilities
- Own the full repayment operations lifecycle – from roster validation and repayment scheduling to invoicing, reconciliation, and confirmation.
- Execute and optimize monthly repayment cycles: QA repayment schedules, validate employee eligibility, and ensure accurate invoicing and disbursement of employer funds.
- Manage repayment exceptions and escalations: Track failed transactions, reversals, and manual payments (e.g., pay-by-phone with loan servicers) to resolution, identifying root causes and designing prevention mechanisms.
- Develop and maintain operational playbooks for repayment workflows, exception handling, and compliance procedures.
- Partner with Finance and external payment partners (e.g., Dwolla) to reconcile transactions, confirm disbursements, and ensure regulatory compliance.
- Collaborate with Product & Engineering to drive automation of repayment workflows, improve error handling, and enhance visibility into repayment data.
- Support Partner Success in resolving employer-related repayment inquiries and ensuring smooth fund transfers.
- Monitor and report repayment performance metrics, highlighting trends, risk factors, and opportunities for process improvement.
- Ensure compliance with industry and regulatory standards governing education finance and payments.
Requirements
- 3–5 years of experience in repayment operations, financial operations, payments, or benefits administration.
- High attention to detail with a strong commitment to accuracy and data integrity.
- Familiarity with payment operations tools (e.g., ACH processing, reconciliation workflows, or payment platforms like Dwolla, Plaid, or similar).
- Strong process management skills – comfortable managing recurring cycles with precision and accountability.
- Analytical mindset with proficiency in Excel/Google Sheets for data validation and reconciliation.
- Excellent communication skills – able to translate complex operational issues clearly across technical and non-technical stakeholders.
- Experience in regulated industries (fintech, benefits, or financial services) and a willingness to become a subject matter expert in repayment and compliance.
- Bias toward action and ownership – able to balance strategic thinking with hands-on execution.
Benefits
- Competitive cash and equity compensation
- Health benefits (health, dental, & vision)
- 401k with match
- Commuter benefits
- Flexible PTO policy
- Opportunities to grow and perform in a fast-paced environment alongside a stellar team.
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