Technical Support Engineer providing second - line technical support and field services for Liquid and Power products in the Americas. Collaborating with colleagues to enhance customer satisfaction.
About the role
- Technical Support Specialist providing customer support at Cin7 for inventory management solutions. Interacting with customers through various channels and resolving their issues.
Responsibilities
- Your main duty is to interact with customers and resolve customer queries via our channels of support
- You will work on issues our customers are facing using your troubleshooting and problem solving skills to identify and address the root cause
- We do not have an inbound phone support line, so your main channels of support with customers will be on cases and via chat, although we do expect you to proactively book Zoom calls with customers, especially when they are struggling or have multiple issues to resolve
Requirements
- Minimum 3 years of experience in a customer-facing role, preferably in a SaaS environment
- Exceptional Customer Support skills
- Excellent written and verbal communication skills
- Relevant education in Business/Commerce, Accounting or similar experience is desirable
- Awareness of what it takes to run a small to medium sized business, run a warehouse, supply chain or manage inventory would also be advantageous
Benefits
- Hybrid work environment
- Work From Anywhere for 30 days in a six month period
- Celebrate your birthday with a paid day off
- A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
- Recruitment referral bonus
- Work for a Great Place to Work®
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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