Employee Relations Specialist within the Global HR Delivery Team handling workplace issues and ensuring compliance. Working closely with cross - functional teams in the US.
About the role
- AskHR Specialist providing high-quality support for HR inquiries across the Americas. Responsible for resolving cases independently while ensuring compliance with HR policies.
Responsibilities
- Provide high-quality, concierge-level support for AskHR inquiries across the Americas.
- Resolve cases independently and ensure consistent application of HR policies and processes.
- Support and maintain specific HR programs ensuring accuracy and continuous improvement
- Collaborate with Payroll, HRIS, and other HR teams for issue resolution and escalations as needed.
Requirements
- Bilingual Preferred: Desired additional languages are Spanish, French, Portugese or Haitian Creole.
- Experience in Benefits Administration
- Knowledge in Data Analytics and Reporting
- Understanding of Human Resource Case Management.
- Strong knowledge of HR policies and service delivery standards.
Benefits
- Hybrid Work Model
- Concierge‑style customer support
- Opportunity for professional development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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