Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Jr Support Analyst at THEKE ensuring quality customer support and operational efficiency. Analyzing internal and external support requests and addressing client inquiries through various channels.
Responsibilities
- Analisar demandas encaminhadas ao suporte por clientes internos e externos, com o objetivo de solucionar problemas, esclarecer dúvidas e realizar o escalonamento adequado quando necessário
- Prestar suporte aos clientes na utilização do sistema THEKE Registrar atendimentos realizados e pendentes por meio das ferramentas utilizadas pela empresa, assegurando o controle de chamados e horas dedicadas
- Realizar o monitoramento das aplicações e acionar os responsáveis sempre que identificado algum incidente
- Atender clientes de pequeno, médio e grande porte por telefone, e-mail e chat
- Auxiliar na elaboração de documentação técnica, relatórios e outros artefatos, bem como contribuir com melhorias de processos
Requirements
- Formação em Tecnologia da Informação (curso técnico ou graduação em andamento ou concluída)
- Boa comunicação, organização e capacidade de análise
- Interesse em aprender e se desenvolver na área de suporte e tecnologia
- Conhecimento básico em redes e protocolos de rede (FTP, SFTP, HTTP)
- Sistema operacional Windows
- Conhecimento na área financeira
Benefits
- Cartão flexível de benefícios (refeição e alimentação).
- Plano de saúde 100% gratuito para colaboradores, sem coparticipação.
- Plano odontológico.
- Seguro de vida.
- Totalpass para cuidar do seu bem-estar físico e mental.
- Programa de acolhimento psicológico.
- Equipamentos fornecidos pela empresa + auxílio home office.
- Vale Cultura para livros ou cinema.
- Day OFF
- Bônus por indicação de profissionais.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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