Sales advisor at Life Protect 24/7 providing medical alert services through phone interactions. Building rapport with customers and ensuring satisfaction during service calls.
About the role
- Overseeing contact center operations and guiding teams on best practices. Ensuring compliance and achieving performance targets while supporting staff and managing training and resources.
Responsibilities
- Oversees and offers guidance around current contact center operational processes
- Establish operational targets, best practices, and training programs that support service, quality, and efficiency standards
- Supports contact center staff with day-to-day oversight and resources for contact center operations
- Oversees daily operations of contact center teams by planning, directing, and evaluating team performance
- Monitors interactions, workflow, and metrics of the contact center
- Serves as primary point of contact for contact center and operations employees and resolves complex issues
- Manages and maintains policies, procedures, and regulations to ensure compliance requirements are achieved
- Provides training and coaching to direct reports for operational improvement within the contact center
- Evaluates contact center operations team on performance and provides feedback on improvement opportunity and career growth path
- Collaborates with training teams to develop, review, and approve of appropriate training materials and/or programs for contact center operations team members
- Supports contact center operations senior management with onboarding, hiring, and training new employees, recent promotes, and transfers to department
- Performs other duties as assigned
Requirements
- Requires a Bachelor's degree and 4+ years of related experience
- Equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Sales advisor handling customer inquiries about personal medical alert services at Life Protect 24/7. Providing solutions and building rapport to ensure customer satisfaction.
Sales advisor for Life Protect 24/7 providing medical alert services and managing customer calls. Responsible for educating clients on product importance and ensuring customer satisfaction in every interaction.
Sales Advisor receiving calls from customers to provide medical alert services and sales support. Building rapport and educating customers on the importance of our service.
Senior Engineer designing and developing advanced contact center solutions at Ascensus. Leading implementation of NICE inContact or CXone technologies with a focus on innovation and customer engagement.
Leads a team of dynamic customer service specialists at Purple to provide world - class service. Requires leadership experience and a passion for mentoring in the comfort product industry.
TH
Supervisor managing HR Shared Services Tier 1 operations and case management at Trinity Health. Leading daily functions and collaborating with department managers to achieve targets.
Call Center Agent providing empathetic support to clients and facilitating repayment agreements. Working in a hybrid environment with structured training and shift scheduling.
Call Center Representative handling customer inquiries for automotive parts distributor. Responsible for completing orders, resolving issues, and meeting sales goals through inbound and outbound calls.
Call Center Agent handling Swiss customer inquiries via phone and written communication. Fulfilling customer expectations and providing solutions to inquiries with excellent communication skills.