First Level Support for Gastro Help Desk at Cecon Computer Systems GmbH. Engaging with clients to solve IT issues related to network, server, and software in a hybrid setting.
Responsibilities
You will strengthen our team in the Hospitality Service Desk / Help Desk
Be available to customers by phone and email
Handle IT topics in the areas of network, server, client, hardware and software
Document and triage/categorize support requests
Independently work on various problems and IT issues
Gain in-depth insight into a wide range of areas
Requirements
Completed IT vocational training (e.g., Fachinformatiker Systemintegration) or equivalent professional experience in the field; career changers welcome
Good knowledge of network and server environments
Strong service orientation and genuine interest in the role
Independent working style and open communication
Languages: German and English, both spoken and written
Benefits
Permanent employment contract
Team of 45 friendly colleagues
Remote work and home office possible
Charming office in a prime location
Attractive compensation package
Optional private health insurance (PKV) and company pension plan
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