Technical Support Analyst providing in - person and remote support for IT systems and services. Ensuring proper functioning of technology equipment per organizational standards.
About the role
- Client Support Analyst at U.S. Legal Support ensuring client inquiries are handled efficiently in Houston, TX. Supporting legal proceedings and providing exceptional client service via phone and email.
Responsibilities
- Respond to client inquiries via phone and email with professionalism and urgency.
- Act as a liaison between departments to ensure seamless issue resolution.
- Support office operations by assisting at the front desk when needed.
- Facilitate hybrid legal proceedings via Zoom and handle document-related tasks.
- Provide an outstanding client experience from start to finish.
Requirements
- High school diploma or equivalent
- A customer-focused mindset with strong communication skills
- Ability to learn and navigate multiple systems with ease
- A team player who thrives in a collaborative environment
- Strong organizational skills with the ability to prioritize and meet deadlines
- Legal experience is a plus, but not required!
Benefits
- medical, dental, and vision coverage
- parental leave
- LifeLock identity protection
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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