Technical Support Analyst providing in - person and remote support for IT systems and services. Ensuring proper functioning of technology equipment per organizational standards.
About the role
- Senior Support Analyst for Applications and Observability in Brazil. Engaging in application support and incident management using React, React Native, and Dynatrace.
Responsibilities
- Act primarily (about 80%) in application support, including analysis, troubleshooting, and resolution of production incidents.
- Focus on investigating incidents in Front-end and Mobile (React and React Native), analyzing application behavior and impacts on the end-user experience.
- Actively participate in the construction, evolution, and governance of monitoring and observability processes (approximately 20%–30% of the time).
- Use Dynatrace daily for analysis, diagnosis, root-cause identification, and monitoring of performance and availability.
- Interact directly with international teams, especially India, for technical alignment, incident handling, and activity prioritization.
Requirements
- Fluent English.
- Experience supporting applications in production, with direct involvement in complex incidents.
- Knowledge of Front-end (React) and Mobile (React Native) with the ability to perform deep technical analysis.
- Solid experience with Dynatrace, including evolving processes, standards, and monitoring best practices.
- Availability to work in a hybrid model (3 days on-site / 2 days remote).
Benefits
- Multi-benefits card – you choose how and where to use it.
- Study grants for undergraduate, postgraduate, MBA and language courses.
- Certification incentive programs.
- Flexible working hours.
- Competitive salaries.
- Annual performance review with a structured career plan.
- Possibility for an international career.
- Wellhub and TotalPass.
- Private pension plan.
- Childcare allowance.
- Health insurance.
- Dental insurance.
- Life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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