Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Senior IT Support Analyst at TD providing systems and application support with technical expertise. Engaging in monitoring and management of performance availability for technical business solutions.
Responsibilities
- Provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area.
- Provides technical expertise and guidance to others in a lead capacity and works autonomously.
- Expert knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g. Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective.
- Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of research, analysis, design, hardware / software support and/or development of technical solutions and/or testing.
- Works autonomously and leads on a diverse range of activities (e.g. design, support of technical business solutions) and is relied upon to coach / educate and monitor the work of others.
- Acts as an internal expert resource in the exchange of technical information for project teams, and provides technical insight and recommendations to the business and/or outside vendors.
Requirements
- Undergraduate degree or Technical Certificate
- Graduate degree, preferred
- 7+ years related experience
- 5 + years of experience with monitoring tools: Dynatrace, Datadog, Splunk
- Strong incident response, debugging, and problem-solving skills (ServiceNow)
- 5 + years of experience working with cross-functional teams (PowerBI, Confluence, Jira)
- Background in security, compliance, or regulated environments
- Experience supporting 24x7 production systems with on-call rotations(PagerDuty)
- Financial Services, Credit Cards domain experience will be an asset
- Experience of Testing and DevOps environment will be an asset
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technical Support Analyst responsible for onboarding partners and ensuring technical excellence in Digital Cash ecosystem integrations. Collaborating with internal teams and providing advanced API support in São Paulo.
Technical Support Specialist troubleshooting Tier II issues in Autodesk Forma products. Collaborating with Engineering and Product teams for defect validation and customer communication.
Operations Tools & Support Engineer developing and improving production tools for maritime classification and certification at Bureau Veritas. Collaborating in an international environment with tech experts and stakeholders.
Provide support to clients through various communication channels, ensuring smooth operation of software systems. Work with a dynamic team to enhance service delivery.
IT Intern providing technical support to optimize health and safety processes. Engaging in team collaboration and troubleshooting customer queries while maintaining organized documentation in hybrid mode.
Application Support Developer responsible for enhancing and supporting in - house developed applications at Centrica. Engage in customer support, data analysis, and system administration tasks.
Technical Support Engineer providing first - line support for IDEMIA applications in Bucharest. Responsible for troubleshooting technical issues and collaborating with support teams.
Technical Support Manager responsible for IT infrastructure continuity, security, and innovative management. Focusing on problem management in an operational environment.
Service & Support Engineer supporting global customers with broadcast control solutions. Collaborating with regional teams to resolve technical issues in a 24/7 support setup.