Lead Digital Operations Support Analyst at Caterpillar, overseeing operational stability for Dealer ERP solutions. Collaborating with teams for platform reliability and performance across Microsoft Dynamics 365.
About the role
- Technical Support Analyst providing in-person and remote support for IT systems and services. Ensuring proper functioning of technology equipment per organizational standards.
Responsibilities
- Provide in-person and remote technical support to users, ensuring the proper operation of equipment, systems, and IT services in accordance with the organization’s standards.
- Respond to support tickets submitted via the ticketing system, phone, or email.
- Provide on-site assistance to users to resolve incidents and requests.
- Diagnose problems with hardware, software, and the local network.
- Log and track tickets until resolution, ensuring user follow-up.
- Assist with cable changes, network jacks, and minor physical adjustments in the IT environment.
- Support inventory control of equipment and technology assets.
Requirements
- Provide in-person and remote technical support to users, ensuring the proper operation of equipment, systems, and IT services in accordance with the organization’s standards.
- Respond to support tickets submitted via the ticketing system, phone, or email.
- Provide on-site assistance to users to resolve incidents and requests.
- Diagnose problems with hardware, software, and the local network.
- Log and track tickets until resolution, ensuring user follow-up.
- Assist with cable changes, network jacks, and minor physical adjustments in the IT environment.
- Support inventory control of equipment and technology assets.
Benefits
- Essential: Familiarity with ticketing tools; ability to log, track, and resolve tickets; experience using remote access software; ability to guide users clearly to identify and correct issues.
- Clear and concise verbal communication: communicate technically while remaining accessible to the user’s level; good diction and a friendly tone.
- Attention to detail when reviewing user-reported information to correctly identify problems; demonstrate empathy and patience.
- Preferred: Ability to handle multiple concurrent support requests—organized and focused.
- Proactivity: anticipate problems and suggest improvements.
- Resilience: maintain professionalism under pressure.
- Punctuality and responsibility: meet deadlines and schedules.
- Teamwork: interact well with other departments.
- Experience in the healthcare sector.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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